Nancy Enge
Spencer
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Amazon. Skilled in IT and customer service, adept at decision-making and time management. Demonstrated ability to improve service delivery and workplace efficiency, achieving significant results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Manager
Amazon
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Walmart
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cleaning Crew Member
Correa's Cleaning Services LLC
04.2020 - 01.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Health Assistant
St Catherine's Hospital
03.2019 - 04.2020
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Aided in the development of individualized care plans by obtaining patient histories and collaborating with multidisciplinary teams.
Education
High School Diploma -
East Chicago Central
East Chicago, IN05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- IT
- Computer
Timeline
Manager
Amazon
09.2021 - Current
Cashier
Walmart
01.2021 - 09.2021
Cleaning Crew Member
Correa's Cleaning Services LLC
04.2020 - 01.2021
Health Assistant
St Catherine's Hospital
03.2019 - 04.2020
High School Diploma -
East Chicago Central
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