Nancy G. Grandoit
Boston
Summary
Dynamic professional with a robust background in airport operations at JetBlue Airways, excelling in regulatory compliance and customer service. Trilingual and adept at managing complex travel itineraries, I thrive in high-pressure environments, ensuring seamless operations and exceptional guest experiences. Proven skills in document drafting and efficient time management enhance my ability to deliver results.
Overview
13
13
years of professional experience
Work History
Airport Operations
JetBlue Airways Corporation
Boston
02.2018 - 02.2024
- Ensure all travel protocol and standards are upheld according to JetBlue and Federal Aviation Agency regulations
- Monitor and execute flight arrivals, departures, boarding and deplaning
- Deliver excellent customer service by assisting customers with special request and travel issues
- Maximize the JetBlue experience by providing professional guest service
Estate Planning Paralegal
Long Hagan Huff-Harris
Boston
02.2019 - 04.2023
- Drafted estate planning documents using Wealth Counsel (wills, poa, healthcare directives and living wills)
- Reviewed, customized and prepared drafts of estate planning documents
- Managed the case management system diligently to ensure a structured and timely progression of all cases
- Prepared funding documents, drafted real estate deeds, letters to banks, change of ownership/beneficiary forms
Foreign Filing Assistant
McCarter & English, LLP
Boston
07.2014 - 01.2016
- Maintained and communicated accurate legal information, documents and deadlines
- Reviewed daily dockets for issue fees, examination request and renewal fees
- Updated and maintained IP docketing management systems daily
- Composed, drafted and revised legal documents
- Met attorney and client deadlines in stressful, high-pressure environment
- Delivered and communicated attorney and client instructions to outside counsel
Paralegal
U.S Department of Labor
Boston
01.2014 - 04.2014
- Drafted correspondence, memoranda and legal documents in preparation for cases
- Filed court documents electronically
- Organized case files and maintain office documents
- Conducted legal research
Executive Assistant/Office Coordinator
Roundarch Isobar
Boston
07.2011 - 01.2014
- Executive Assistant to the President & CEO
- Created and coordinated travel itineraries
- Coordinated all internal and external meetings for employees and prospective clients
- Maintained office needs by ordering supplies and communicating with building management
Education
Bachelor of Science - Legal Studies
Suffolk University
Boston, MA09.2014
Paralegal Certificate -
Bunker Hill Community College
Boston, MA12.2007
Associates in Science - Psychology
Bunker Hill Community College
Boston, MA12.2007
Skills
- Legal services
- Efficient time management
- Organizational and administrative skills
- Hospitality experience
- Excellent customer service
- Professional office etiquette
- Works well independently or in a team
- Presentation skills
- Proficient in Microsoft Suite
- Adapts to varying work environments
- Flight operations
- Regulatory compliance
- Customer service
- Document drafting
- Legal research
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Data organization
- Deadline management
- Daily operations support
Languages
French
Native/ Bilingual
Haitian Creol
Native/ Bilingual
Timeline
Estate Planning Paralegal
Long Hagan Huff-Harris
02.2019 - 04.2023
Airport Operations
JetBlue Airways Corporation
02.2018 - 02.2024
Foreign Filing Assistant
McCarter & English, LLP
07.2014 - 01.2016
Paralegal
U.S Department of Labor
01.2014 - 04.2014
Executive Assistant/Office Coordinator
Roundarch Isobar
07.2011 - 01.2014
Bachelor of Science - Legal Studies
Suffolk University
Paralegal Certificate -
Bunker Hill Community College
Associates in Science - Psychology
Bunker Hill Community College