Nancy Parker
Stoneham
Summary
Dynamic professional with a proven track record at Tempus Unlimited and AT&T, excelling in personal hygiene assistance and software implementation. Skilled in behavioral management and business process analysis, I have enhanced patient wellbeing and optimized business solutions, demonstrating a strong ability to deliver tailored support and improve system functionalities.
Overview
39
39
years of professional experience
Work History
PCA
Tempus Unlimited
10.2018 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Business Systems Consultant
AT&T
06.1986 - 06.2006
- Enhanced system performance with thorough testing and validation of new software releases.
- Maintained strong communication channels between all parties involved in projects, fostering collaboration towards shared goals.
- Developed custom applications for clients'' unique needs, delivering tailored solutions that improved overall functionality.
- Improved business processes by analyzing current systems and implementing optimized solutions.
- Provided expert guidance on best practices in IT systems implementation, leading to smoother transitions for clients.
Education
Associate of Arts - Business Management
Bunker Hill Community College
Charlestown, MASkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- Software implementation
- Functional specifications
- Business process analysis
- Application support
- Training delivery
Timeline
PCA
Tempus Unlimited
10.2018 - Current
Business Systems Consultant
AT&T
06.1986 - 06.2006
Associate of Arts - Business Management
Bunker Hill Community College
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