Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Nandy Monteiro

Boston

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreen's Pharmacy
Boston
12.2019 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Led on- and off-site customer support teams across multiple time zones.
  • Excelled in exceeding daily credit card application goals.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered customer inquiries via phone, email, and chat.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Prepared prescription transfers to other pharmacies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Established or maintained medications and other patient profiles.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Education

Law

Teixeira De Sousa
Cape Verde
07-2018

Skills

  • Customer service
  • Sales strategies
  • Team leadership
  • Billing resolution
  • Prescription management
  • Medication inventory
  • Effective communication
  • [Language] fluency
  • Calm under pressure
  • Attention to detail
  • Problem-solving

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Creole
Native/ Bilingual

Certification

  • Home health Aide
  • CPR
  • First Aid

References

References available upon request.

Timeline

Customer Service Representative

Walgreen's Pharmacy
12.2019 - Current

Law

Teixeira De Sousa
Nandy Monteiro