Naomy Pina
Andover
Summary
Experienced in managing inventory levels to ensure product availability for customer orders, demonstrating strong organizational skills and attention to detail. Proficient in multitasking within fast-paced environments while maintaining accuracy and meeting strict deadlines. Trained new employees on company protocols and product knowledge, contributing to improved operational efficiency. Adept at suggesting tailored product solutions based on customer needs, enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Hennes & Mauritz
Altamonte Springs
08.2024 - 06.2025
Customer Service Associate
Dillard's
Altamonte Springs
03.2022 - 08.2024
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Customer Service Associate
Macy's
Altamonte Springs
10.2020 - 01.2022
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Kept work area neat, clean, and well-stocked at all times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
Digital Shopper
Instacart
Altamonte Springs
09.2019 - 10.2020
- Managed relationships with third-party vendors to ensure timely delivery of products.
- Developed and executed digital marketing campaigns to drive online sales.
- Provided technical support for customers who encountered issues while shopping online.
- Tracked performance indicators such as revenue growth and customer satisfaction scores over time.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
Some College (No Degree) - Psychology
Ucsd
Dominican Republic Skills
- Bilingual
- Inventory management
- Customer service
- Sales assistance
- Employee training
- Customer relationship management
- Time management
- Product knowledge
- Problem solving
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Associate
Hennes & Mauritz
08.2024 - 06.2025
Customer Service Associate
Dillard's
03.2022 - 08.2024
Customer Service Associate
Macy's
10.2020 - 01.2022
Digital Shopper
Instacart
09.2019 - 10.2020
Some College (No Degree) - Psychology
Ucsd