Naoual Marzouk
Agadir
Summary
I am result-driven senior retail stores manager with a successful background in the achievement
of profitable business growth through the creation and execution of successful sales
strategies and marketing. Experienced in working with leading brands at competitive retail shops. Focused on exceeding expectation of customer service delivery, ensuring sales targets and optimum brand impact. Possesses negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. I enjoy
being part of as well as managing, motivating and training a successful and productive team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Manager - Princess Cruises
Harding Brothers Retail
San Francisco
05.2021 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Boutique Manager - Viking Cruises
Harding Brothers Retail
Bristol
05.2021 - Current
- Cultivated loyal customer base by providing excellent customer service.
- Trained staff to have extensive product knowledge and upselling skills.
- Safeguarded customers and employees by offering clean and safe store environment.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
- Devised pricing strategies based on company policies and promotional considerations.
- Created consistency for brand by complying with company guidelines.
- Supervised staff and coached team members in expectations for serving customers in luxury branded store.
LUX Boutiques Manager, Retail Store Assistant Manager
starboard Holding, CRUISES SERVISES
01.2014 - 12.2019
- On board Celebrity cruises – Holland America
- Meeting preparation ( sale associate roles & responsabilities / Targets / Daily events execution and voyage planner)
- Maintain the Visual Compliance
- Maintian the cleanance & Hotel standards
- Customs Counts, update CC For all departments needed
- Partner with other team management
- Sale Associate Coaching, on the spot , constructive feedback and recognintion
- Communicate all trainings or emails to FJ & FW team
- Ensure stock levels in shops, partner with GSM & DM & LP, for perpetual accuracy.( Identify missing sku's)
- Daily execution of teaser windows according to the voyage planner
- Fine Jewelry & Fine Watches perpetual updates and counts every cruise
- Preparing Hosts for seminars and unveilings
- Responsible for the overall execution of the fine jewelry & fine watches & trunk show and other events in the shops
- Follow up on marketing execution, partner with brand Business Manager & Hotel Directo, and printer
- ( Handouts, Flyers, Vouchers…)
- Technical request for all events, HVG and VIP events ( Red Carpet, Silent Auction), preparation and participation
- (PULLMANTUR CRUISES) - Holland America Line
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and& learning needs with retail store manager; developing and implementing new product training
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Promotes sales by demonstrating merchandise and products to customers
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Shop seller
Pullmantur Cruises /Croisières De
01.2014 - 01.2015
- Greeted customers and provided assistance with product selection.
- Organized store shelves to keep merchandise organized and easy to locate.
- Maintained accurate records of sales and inventory levels.
- Assisted in the development of promotional materials for displays.
Sales Associate
MSC
Sorento
08.2011 - 01.2014
- Seller MSC Cruise (MV POESIA; MV DIVINA) shop seller
- (USA-Europe)
- Greeting customers and initiating what every customer wants and needs
- Preserve knowledge of current sales and promotions, policies regarding payment and exchanges
- Advice, selects, and helps locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Ticket, arrange and display merchandise to promote sales
- Prepare sales slips
- Place special orders or call other stores to find desired items
- Bag or package purchases and wrap gifts
- Inventorying and counting stock and requisition new one
- Arrange for delivery
- Clean shelves, counters, and tables.
Representative
PRATI ANGELO Quality LTD
01.2010 - 05.2011
- Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits
- Plan, organize, and execute marketing and sales programs
- Act as the point persons for outside, inside and partner sales teams
- Track market and company sales performance
- Work closely with marketing teams to create programs
- Generate leads and drive sales
- Gather and report customer intelligence to sales teams
- Develop marketing plans
- Manage vendor contracts
- Supervise marketing assistants and other employees.
Logistics Coordinator
FIDADOC
Agadir
01.2009 - 02.2010
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
Shop Seller
DUFERY AIRPORT
Agadir Almassira
02.2006 - 03.2008
- Greeted customers and provided assistance with product selection.
- Created attractive window displays to attract potential customers into the store.
- Managed stockroom operations, including receiving shipments and organizing goods for sale.
- Provided excellent customer service by responding promptly to customer inquiries.
- Developed a thorough knowledge of products in order to answer questions from customers accurately.
Education
Bachelor of Science - Applied Linguistics
Ibn Zohr University
Agadir07.2006
High School Diploma -
Mohamed 6
Ouarzazate06-2003
Skills
- Revenue Forecasting
- Management Team Building
- Customer Service Focus
- Problem Solving Strength
Certification
- STCW95 Certificates 2024.
- Security Awareness Certificate.
- Seaman's Book.
- C1/D
- Lifeboat Commander Lisence
- Driving License. (since 2009)
- Computing skills
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Italian
Intermediate (B1)
B1
Timeline
Retail Manager - Princess Cruises
Harding Brothers Retail
05.2021 - Current
Boutique Manager - Viking Cruises
Harding Brothers Retail
05.2021 - Current
LUX Boutiques Manager, Retail Store Assistant Manager
starboard Holding, CRUISES SERVISES
01.2014 - 12.2019
Shop seller
Pullmantur Cruises /Croisières De
01.2014 - 01.2015
Sales Associate
MSC
08.2011 - 01.2014
Representative
PRATI ANGELO Quality LTD
01.2010 - 05.2011
Logistics Coordinator
FIDADOC
01.2009 - 02.2010
Shop Seller
DUFERY AIRPORT
02.2006 - 03.2008
Bachelor of Science - Applied Linguistics
Ibn Zohr University
High School Diploma -
Mohamed 6
- STCW95 Certificates 2024.
- Security Awareness Certificate.
- Seaman's Book.
- C1/D
- Lifeboat Commander Lisence
- Driving License. (since 2009)
- Computing skills
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