Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nassira Dardouchi

English Teacher
Tanger

Summary

A bilingual (French/British) professional with native-level proficiency in both languages and no notable accent, offering over fifteen years of diverse experience in customer-facing roles and education. Demonstrated expertise in communication, problem-solving, and providing excellent client support. Committed to delivering outstanding customer service, with a history of call center experience, including handling outbound calls in French. Adept at managing time efficiently and multitasking in fast-paced environments.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

English Teacher

Pazapa, French Online School
09.2019 - Current
  • Taught English to French-speaking students, adapting lesson plans to meet individual learning needs and goals
  • Conducted assessments, provided feedback, and communicated regularly with parents about student progress
  • Developed curriculum materials for an intensive English course, designed to accelerate language acquisition.

Customer Service Representative (Outbound Call Center)

1 2004 - 1 2006
  • Conducted outbound calls exclusively in French to engage with customers, providing information and assisting with inquiries
  • Focused on delivering excellent customer service, addressing concerns, and resolving issues effectively
  • Ensured customer satisfaction through clear communication and personalized service, while managing a high volume of calls
  • Maintained accurate records of customer interactions, adhering to company protocols
  • Adapted strategies to meet service targets and achieve performance metrics in a dynamic call center environment.

French Interpreter

Word360
Birmingham, UK, England.
02.2020 - 12.2021
  • Interpreted for patients in healthcare settings, including emergency calls, translating from French to English and vice versa
  • Conducted face-to-face and telephone interpreting, specializing in medical scenarios such as women’s health and mental health cases
  • Managed urgent situations calmly, providing reliable and empathetic communication between medical staff and patients.
  • Ensured cultural appropriateness of translated materials for specific regions within the Francophone community, respecting regional nuances in language use.

KS1 Teacher

Blenducate Tuition Centre
12.2018 - 01.2020
  • Employed hands-on learning strategies to enhance independent learning among students
  • Utilized Montessori methods for individualized student support, including one-on-one observations.

Elementary Private School Tutor

EIAPIC
Mantes La Jolie
01.2012 - 01.2013
  • Developed personalized study plans to improve student performance, increasing grade averages through targeted support
  • Communicated with parents about students' academic progress and areas for improvement.
  • Served as a mentor and role model for at-risk youth, offering guidance on academic success strategies and personal growth opportunities.

Education

BA in Languages, Literature, and Civilizations of English (Spanish Option) -

University of Paris X Nanterre
Nanterre Paris X, La Defense.
09.2024 - 06.2011

A Levels - Arts and Literature -

St. Exupery College, Mantes-la-Jolie, Paris
Mantes La Jolie, France
07.2024 - 07.2024

Skills

Customer Center Experience: Skilled in handling customer inquiries, issue resolution, and maintaining customer satisfaction

Parent Communication

Team Collaboration

Online Teaching

English/ French/ Rif Fluency

Bilingual Communication: Fluent in French and English with native proficiency and no accent; experienced in phone etiquette and customer interactions

Problem Solving & Conflict Resolution: Capable of addressing customer concerns and resolving issues efficiently

Attention to Detail & Data Entry: Strong organizational skills and ability to manage customer records accurately

Multitasking & Time Management: Experienced in balancing multiple tasks while ensuring quality service delivery

Empathy & Active Listening: Ability to understand customer needs and provide appropriate assistance

Certification

First Aid and Paediatric First Aid, Birmingham, England, 2019-01-01
Short Training in First Aid for Newborns, Paris, France, 2006-01-01
First Aid Certificate, Versailles, France, 2005-01-01

References

Available upon request.

Timeline

BA in Languages, Literature, and Civilizations of English (Spanish Option) -

University of Paris X Nanterre
09.2024 - 06.2011

A Levels - Arts and Literature -

St. Exupery College, Mantes-la-Jolie, Paris
07.2024 - 07.2024

French Interpreter

Word360
02.2020 - 12.2021

English Teacher

Pazapa, French Online School
09.2019 - Current

KS1 Teacher

Blenducate Tuition Centre
12.2018 - 01.2020

Elementary Private School Tutor

EIAPIC
01.2012 - 01.2013

Customer Service Representative (Outbound Call Center)

1 2004 - 1 2006

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Nassira DardouchiEnglish Teacher