Natalia Martinez Lemoine
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
21
21
years of professional experience
Work History
Business Operations Assistant
Zag Coliving Punta Del Este
2021.12 - 2024.04
- Reviewed invoices, payment requests, advance requests.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and guest requirements.
Real Estate Sales Agent
Real Estate Broker
2019.11 - 2021.11
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Compared, researched and appraised properties.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
Assistant Administrative Secretary
Art Of Living
2012.07 - 2019.10
- Participation and organization of courses offered by the Art of Living
- Coordinated travel arrangements for staff members.
- Implemented a new record-keeping system which greatly reduced time spent searching for documents when needed urgently by upper management personnel.
- Assisted in the preparation of reports, presentations, and correspondence for senior management, ensuring accuracy and timely completion.
Head of Customer Service Department
Vodafone Spain
2009.05 - 2012.04
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements.
- Find solutions to customers who have incidents with their internet connection
- Organized and balanced multiple priorities within fast-paced environment.
Assistant Hotel Manager
Homestead Studio Suites Hotel
2007.03 - 2009.04
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
Guest Relations Supervisor
Sheraton Montevideo Hotel
2003.01 - 2007.02
- Served as a liaison between management and frontline staff, facilitating open communication channels that promoted teamwork and collaboration throughout the hotel operation.
- Developed strong relationships with repeat guests, fostering loyalty to the hotel brand.
- Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
Education
Digital Marketing - Social Media Marketing
UBA
Buenos Aires11.2023
No Degree - Office Technology
Bios
Uruguay, Uruguay12.2019
No Degree - Congresses And Social Events
Pitamiglio Castle
Uruguay, Uruguay10.2018
Bachelor of Administrative Studies - Business Administration
Business Administration School
Montevideo, Uruguay12.2016
Bachelor of Tourism Studies - Hospitality And Tourism
Hotel And Tourism School
Montevideo, Uruguay10.2010
Skills
- Document Preparation
- CRM Management
- Onboarding Assistance
- Compliance Management
Languages
Spanish
Native language
English
Advanced
C1
Italian
Intermediate
B1
Portuguese
Elementary
A2
Timeline
Business Operations Assistant
Zag Coliving Punta Del Este
2021.12 - 2024.04
Real Estate Sales Agent
Real Estate Broker
2019.11 - 2021.11
Assistant Administrative Secretary
Art Of Living
2012.07 - 2019.10
Head of Customer Service Department
Vodafone Spain
2009.05 - 2012.04
Assistant Hotel Manager
Homestead Studio Suites Hotel
2007.03 - 2009.04
Guest Relations Supervisor
Sheraton Montevideo Hotel
2003.01 - 2007.02
Digital Marketing - Social Media Marketing
UBA
No Degree - Office Technology
Bios
No Degree - Congresses And Social Events
Pitamiglio Castle
Bachelor of Administrative Studies - Business Administration
Business Administration School
Bachelor of Tourism Studies - Hospitality And Tourism
Hotel And Tourism School
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