Results-driven professional with a strong background in team leadership and training. Known for implementing process improvements that elevate productivity and foster a culture of continuous learning and development among staff.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
Ayer, MA
09.2025 - Current
Led daily operations to ensure efficient service and customer satisfaction.
Trained and mentored staff on operational procedures and best practices.
Implemented process improvements to enhance workflow efficiency and productivity.
Managed conflict resolution among team members to maintain a positive work environment.
Crew Member Team Leader
Fresh Blends
Jacksonville, NC
11.2024 - 02.2025
Led daily operations, ensuring efficient workflow and adherence to quality standards.
Trained new crew members on product preparation and customer service protocols.
Streamlined inventory management processes, reducing waste and improving stock accuracy.
Monitored team performance, providing constructive feedback to enhance productivity.
Crew Trainer
McDonald's
Leominster, MA
12.2021 - 08.2024
Trained new crew members on operational procedures and customer service standards.
Ensured compliance with food safety regulations and quality control measures.
Monitored crew performance and provided constructive feedback for improvement.