Natalia Campos Coelho
Dive Master / Consultant
São Luís, Maranhao
Summary
Dynamic professional with a proven track record in enhancing visitor experiences as a Tourist Guide at Private Practice and boosting client retention as a Technical Consultant at Singular Serviços Técnicos. Expert in customer engagement and technology solutions, proficient in multiple languages, and skilled in emergency response. Achieved sustained revenue growth through exceptional communication and creative problem-solving. Influential tour guide/dive master offering more than 2 years of experience in presenting to large groups of people. Imaginative and entertaining with education and training in Ports / Customer Communication and Branding / Industrial Facilities / Overseas Safety. Bilingual in Portuguese and English. Basic Spanish and French.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Tourist Guide
Private Practice
01.2018 - Current
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
- Experience in water sports, such as kayaking, SUP, surfing and kite-surfing, jet-ski and sail boat certifications.
Technical Consultant
Singular Serviços Técnicos
12.2016 - Current
- Managed multiple teams/projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Assessed business requirements to create focused solutions.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Developed and maintained strong client relationships, ensuring repeat business and sustained revenue growth.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
Education
Bachelor of Arts - Business Administration And Management
Faculdade Latino Americana De Educação
Ceará 05.2001 -
Skills
Licensed driver in Brazil/International License
Emergency Response / ATLS / Basic Life Support
Adept with GPS navigation
Tourism Management
Travel recommendations
Public Speaking Confidence
First Aid Training
Customer Service-Oriented
Proficient in English (Michigan Certification)
Multilingual Competency (Spanish/French)
Customer Engagement
Guest Relations
Creative solutions
Exceptional communication
Affiliations
- NAUI - National Association of Underwater Instructors #DF12347
- APICS – Association for Supply Chain Management
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Elementary (A2)
Certification
Michigan Proficiency - English
Timeline
Tourist Guide
Private Practice
01.2018 - Current
Technical Consultant
Singular Serviços Técnicos
12.2016 - Current
Certified Sworn Translator/Interpreter, Junta Comercial do Maranhão - 2016
12-2016
Michigan Proficiency - English
12-2013
Bachelor of Arts - Business Administration And Management
Faculdade Latino Americana De Educação
05.2001 -
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