Natalie Carroll
Haverhill
Summary
Dependable and customer-focused professional with experience across hospitality, retail, and recreational environments. Skilled in managing high-volume customer interactions, maintaining organized and safe spaces, and supporting team operations to ensure efficient service. Proven ability to multitask, communicate effectively, and handle responsibilities ranging from cash handling and guest services to safety monitoring and conflict resolution. Known for a positive attitude, strong work ethic, and creating welcoming experiences for customers of all ages.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Tavern in the Square
Salem, NH
08.2025 - 02.2026
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen and service staff to streamline dining operations.
- Provided menu information and recommendations, enhancing guest experience.
- Monitored dining room flow to ensure efficient service during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
Hostess
Margaritas Mexican Restaurant
Methuen, MA
05.2024 - 11.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen and service staff to streamline dining operations.
- Provided menu information and recommendations, enhancing guest experience.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
- Monitored dining room flow to ensure efficient service during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
Cashier
Market Basket
Haverhill Ma
08.2020 - 02.2024
- Processed transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper funds and change available.
- Assisted in inventory management, stocking shelves with products as needed.
- Stocked, tagged and displayed merchandise as required.
Rink Attendant
Skateland
Haverhill, MA
03.2021 - 10.2021
- Maintained cleanliness and organization of skating rink areas to ensure a safe environment.
- Assisted patrons with skate rentals and provided guidance on safety protocols.
- Monitored skating activities for safety compliance, intervening when necessary to prevent accidents.
- Collaborated with team members to set up events and maintain equipment functionality.
- Trained new staff on operational procedures and best practices for customer engagement.
- Facilitated smooth operation of public skating sessions by enforcing rink rules and maintaining order among patrons.
Education
High School Diploma -
Greenleaf Academy
Haverhill, Ma06.2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Exceptional communication
- Guest complaint resolution
- Table bussing
- Table setting
- Positive and professional
- Warm and friendly
- Attention to detail
- Active listening
- Conflict resolution
Certification
CPR certification
Timeline
Hostess
Tavern in the Square
08.2025 - 02.2026
Hostess
Margaritas Mexican Restaurant
05.2024 - 11.2024
Rink Attendant
Skateland
03.2021 - 10.2021
Cashier
Market Basket
08.2020 - 02.2024
High School Diploma -
Greenleaf Academy