Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Daining

Braintree,MA

Summary

Dedicated and hardworking individual with extensive daily planning and operations experience. Skilled in multi-tasking and working in fast-paced environments while also being able to learn new material quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floor Manager

Game On Fenway/Loretta's Last Call
10.2023 - Current
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
  • Managed team of 20-30 employees to maintain smooth-running operations of restaurant.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Server

Game On Fenway
03.2023 - 10.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Hurricanes at the Garden
09.2022 - 04.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Member Service Representative

Planet Fitness
03.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Resolved customer issues through thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Bachelor of Science - Intelligence And National Security Studies

Coastal Carolina University
Conway, SC
05-2020

Skills

  • Employee schedule management
  • Problem solving and critical thinking
  • Time management and organization
  • Communication (written/verbal)
  • Multi-tasking
  • Scheduling and planning
  • Team training and development
  • Conflict resolution
  • Customer relations
  • Proficient in Microsoft Office

Certification

TIPS certified

ServSafe certified

Timeline

Floor Manager

Game On Fenway/Loretta's Last Call
10.2023 - Current

Server

Game On Fenway
03.2023 - 10.2023

Server

Hurricanes at the Garden
09.2022 - 04.2023

Member Service Representative

Planet Fitness
03.2021 - 02.2022

Bachelor of Science - Intelligence And National Security Studies

Coastal Carolina University

Similar Profiles

CREATE PROFILE
Natalie Daining