Natalie Daining
Braintree,MA
Summary
Dedicated and hardworking individual with extensive daily planning and operations experience. Skilled in multi-tasking and working in fast-paced environments while also being able to learn new material quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager
Game On Fenway/Loretta's Last Call
10.2023 - Current
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
- Managed team of 20-30 employees to maintain smooth-running operations of restaurant.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server
Game On Fenway
03.2023 - 10.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Hurricanes at the Garden
09.2022 - 04.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Member Service Representative
Planet Fitness
03.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Intelligence And National Security Studies
Coastal Carolina University
Conway, SC05-2020
Skills
- Employee schedule management
- Problem solving and critical thinking
- Time management and organization
- Communication (written/verbal)
- Multi-tasking
- Scheduling and planning
- Team training and development
- Conflict resolution
- Customer relations
- Proficient in Microsoft Office
Certification
TIPS certified
ServSafe certified
Timeline
Floor Manager
Game On Fenway/Loretta's Last Call
10.2023 - Current
Server
Game On Fenway
03.2023 - 10.2023
Server
Hurricanes at the Garden
09.2022 - 04.2023
Member Service Representative
Planet Fitness
03.2021 - 02.2022
Bachelor of Science - Intelligence And National Security Studies
Coastal Carolina University