Natalie Speights
WEBSTER
Summary
Results-driven District Manager with 19 years of experience in customer service and food service industry. Expertise in operational management, team development, and performance optimization across multi-location settings. Proven ability to enhance customer satisfaction, streamline processes for efficiency, and lead over 240 employees to achieve strategic goals. Skilled in balancing strategic planning with hands-on leadership in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Manager
Wendys International
01.2021 - Current
- Enhanced operational efficiency across multiple restaurant locations, ensuring company standards compliance.
- Developed training programs for managers, improving leadership skills and team performance.
- Identified sales trends through data analysis, informing strategic menu and promotional changes.
- Executed local marketing campaigns, boosting brand awareness and customer engagement significantly.
- Fostered positive work environment, increasing employee morale, teamwork, and growth opportunities.
- Recruited and mentored staff, promoting positive feedback and overall engagement at locations.
- Conducted regular audits to ensure compliance with policies and regulations at all locations.
General Manager
Wendys International
05.2015 - 12.2020
- Achieved efficient service delivery by directing daily operations and meeting customer needs.
- Reduced waste and optimized supply chain through streamlined inventory management processes.
- Enhanced team performance by leading staff training programs focused on service quality.
- Drove sales growth by developing strategic marketing initiatives in competitive markets.
- Improved profitability through implementing cost-control measures while maintaining service standards.
- Fostered a positive work environment through effective communication and team-building activities.
Restaurant Manager
Wendys International
07.2006 - 05.2015
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
Cashier/Overnight Stocker
Walmart - Seasonal
08.2011 - 12.2011
- Enhanced transaction efficiency utilizing point-of-sale system for customer satisfaction.
- Resolved customer inquiries promptly, delivering exceptional service and issue resolution.
- Organized and maintained checkout area, improving cleanliness and customer experience.
- Trained new cashiers on procedures, ensuring operational consistency and performance.
- Completed nightly stocking tasks swiftly, optimizing store readiness for next-day operations.
- Identified and removed expired items from shelves, maintaining inventory quality.
Education
High School Diploma -
Central High
Providence, RISkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Financial management
- Operations improvements
- Conflict management
- Business development
- Team collaboration
- Organizational skills
- Performance evaluations
- District growth management
- Budgeting skills
Certification
- Servsafe Certified
- CPR/AED Certified
Timeline
District Manager
Wendys International
01.2021 - Current
General Manager
Wendys International
05.2015 - 12.2020
Cashier/Overnight Stocker
Walmart - Seasonal
08.2011 - 12.2011
Restaurant Manager
Wendys International
07.2006 - 05.2015
High School Diploma -
Central High