Natalina Tillan
Chelsea
Summary
Dynamic and detail-oriented professional with experience at Kena Hotel, excelling in room cleaning and laundry management. Proven ability to enhance guest satisfaction through quality assurance and effective time management. Skilled in maintaining high sanitation standards while efficiently preparing rooms, ensuring a welcoming environment for all guests. Focused professional with exemplary cleaning skills from a career spanning many years. Resourceful, punctual, and able to stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces, and sterilizing equipment and rooms.
Overview
10
10
years of professional experience
Work History
Room Attendant
Kena Hotel
Addis Ababa
01.2021 - 01.2025
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Folded laundry items such as sheets and towels according to established standards.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
Childcare Educator
IRS
Shiraro
05.2017 - 01.2020
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Read stories to children and taught painting, drawing, and crafts.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Maintained daily records of individual activities, behaviors, meals and naps.
Cooking Specialist
Gebar Shire Hotel
Shire
07.2015 - 04.2017
- Updated recipe cards regularly in order to maintain consistency between dishes served.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Created menus for customers that met dietary restrictions.
Education
Certificate of Competency -
Education And Training Occupational Competency
Addis Ababa03-2023
High School Diploma -
Duta
Eritrea07-2009
Skills
- Room cleaning
- Laundry management
- Lost-and-found reporting
- Quality assurance
- Time management
- Vacuuming
- Able to lift 50 lbs
- Dish preparation
- Cleaning bathrooms
- Wash windows
- Surface polishing
- Quality control guidelines
- Hazardous chemical training
- Sanitation practices
- Restroom servicing
- Room preparation
- Window blind dusting
Languages
Amharic
Elementary
Tigrinya
Professional
Kunama
Native/ Bilingual
Accomplishments
- For having demonstrated competence against the following Unit of competency under the qualification Hotel Kitchen Operational Level 1
- 1. Prepare Appetizers and Salads
- 2. Prepare Basic Ethiopian Cultural Dishes
- 3. Organize and Prepare Food
- 4. Receive and Store Kitchen Supplies
- 5. Follow health, Safety and Security Procedures
- 7. Demonstrate Work Values
Timeline
Room Attendant
Kena Hotel
01.2021 - 01.2025
Childcare Educator
IRS
05.2017 - 01.2020
Cooking Specialist
Gebar Shire Hotel
07.2015 - 04.2017
Certificate of Competency -
Education And Training Occupational Competency
High School Diploma -
Duta
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