Natasha Andrade
New Bedford
Summary
Proactive and resilient professional with extensive expertise in health and wellness. Known for building strong customer relationships and driving operational improvements, ready to leverage skills to enhance customer satisfaction and optimize workflows.
Overview
25
25
years of professional experience
Work History
Health and Business Specialist
Walmart
10.2010 - Current
- Coordinates pharmacy schedules through advanced workforce scheduling tool.
- Evaluate PTO and define market parameters
- Assist in enhancing performance metrics
- Support market directors in fulfilling diverse scheduling requirements
- Address emails and phone calls pertaining to scheduling demands
Department Manager
Walmart
02.2006 - 10.2010
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Manager
Walmart
03.2004 - 02.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed front-end cashiers totaling 20-30 associates at any given time
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Cashier
Walmart
11.2000 - 03.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
New Bedford High School
New Bedford, MA06-2003
Skills
- Collaborative teamwork
- Proficient multitasking abilities
- Effective problem solving
- Cultivates strong professional connections
- Achieves outcomes with customer priority
- Displays curiosity and a desire to learn
- Exhibits courage and resilience
- Drives continuous improvements
- Adapts and encourages the use of new technologies and skills
Timeline
Health and Business Specialist
Walmart
10.2010 - Current
Department Manager
Walmart
02.2006 - 10.2010
Customer Service Manager
Walmart
03.2004 - 02.2006
Cashier
Walmart
11.2000 - 03.2004
GED -
New Bedford High School