NATHALIE DORSAINVIL
Cambridge
Summary
Versatile healthcare coordinator with a strong background in administrative support, patient care, and team collaboration. Demonstrated expertise in managing department operations, training junior staff, and facilitating effective communication to ensure high-quality patient care and organizational success.
Overview
28
28
years of professional experience
Work History
Department Coordinator
Newton-Wellesley Hospital
Newton
11.2022 - Current
- Coordinated departmental schedules and meetings to enhance workflow management.
- Provided administrative support to department leaders in project coordination efforts.
- Planned and coordinated department events, meetings, and activities.
- Developed and implemented office procedures that streamlined daily operations.
- Guided junior staff members on project tasks and responsibilities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained records of employee performance reviews, payroll information, and other HR data.
- Managed inventory levels by organizing overstock and restocking supplies during shifts.
- Guided employees in handling difficult or complex problems.
Home Foster Parenting
DEPARTMENT OF CHILDREN AND FAMILY
Boston
01.2019 - Current
- Provided care, guidance, and emotional support to meet children's needs in a foster home.
- Facilitated skill-building sessions for biological families to improve reunification outcomes with children.
- Coordinated permanent placements to secure safety and stability for children and their families.
Medical Lab Assistant
Central Processing Main Lab
07.2017 - Current
- Performed phlebotomy and capillary puncture on all age groups, handled and labeled specimens for processing, and verified patient demographics using Epic and SunQuest systems.
- Provided clinical support across various settings to ensure efficient lab operations.
- Prepared specimens for testing following established protocols and safety procedures.
- Operated laboratory equipment to perform tests and analyze samples accurately.
- Maintained cleanliness and organization of lab workstations and storage areas.
Social Worker
Commonwealth of Massachusetts DCF
Brockton
09.2023 - 10.2024
- Conducted assessments to identify client needs and develop service plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care for vulnerable populations.
- Coordinated mental health assessments, facilitating timely support for children, adolescents, and adults in child welfare and prevention services.
- Facilitated group therapy sessions to support emotional well-being and skill development.
- Provided crisis intervention and support during emergency situations for families in need.
- Advocated for clients' rights, enhancing access to essential community resources and services.
- Developed individualized service plans with clients to address their identified goals.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained accurate records of client progress and interactions according to agency standards.
- Assessed safety risks for children living at home or in foster care settings.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Participated in court proceedings related to cases involving children or vulnerable adults.
Patient Care Unit Assistant-Unit Secretary
NEWTON-WELLESLEY HOSPITAL
Newton
09.2018 - 10.2022
- Unit Secretary duties: Set up charts with necessary documents for care and compliance for new arriving patients, prepare discharge documents, order supplies needed for floor such as food, medical and office.
- Assisted nursing staff in managing patient admissions and discharges to ensure smooth transitions.
- Organized patient records using electronic health record systems.
- Maintained cleanliness and organization of unit shared spaces and equipment to support patient care.
- Provided administrative support during patient care procedures.
- Facilitated patient transport to various hospital departments.
- Coordinated patient transportation services to facilitate timely access to necessary medical departments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Maintained updated knowledge of medical terminology and nomenclature.
- Monitored inventory levels of medical supplies and placed orders.
- Performed data entry tasks accurately and efficiently.
- Communicated with management to facilitate efficient unit operation.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- PCA duties: Set up patient rooms, assist postpartum patients with post-delivery care, transport patients if needed, assist with some phlebotomy when needed, assist in nursery with newborn care, stock, light floor housekeeping.
- Adhered to company policies and compliance regulations to protect patient confidentiality.
Phlebotomy Lab Technician
FRANCISCAN CHILDRENS HOSPITAL
Brighton
05.2017 - 05.2019
- Executed venipunctures and capillary punctures on physically challenged children, maintaining accurate specimen processing and data entry for a full-service hospital laboratory.
- Conducted laboratory tests following strict safety protocols and procedures.
- Collaborated with healthcare professionals to ensure accurate sample processing.
- Maintained laboratory equipment by performing regular inspections and calibrations.
Prevention Coordinator & Lead Tester
DIMOCK CENTER
Roxbury
01.2019 - 04.2019
- Implemented Integrated Testing Outreach Program (ITOP), serving as lead counselor and tester for outreach activities (HIV/HCV, Chlamydia, Gonorrhea, Syphilis).
- Coordinated Quality Assurance measures for integrated testing outreach program, overseeing organization, tracking, and communication with linked facilities for timely service delivery.
- Attended trainings on HIV/AIDS/STD, enhancing knowledge in primary care and prevention, and facilitated linkages to community agencies to promote ITOP.
- Assisted in various temporary roles across multiple departments
Community Residence Counselor
MCLEAN HOSPITAL
Belmont
05.2018 - 11.2018
- Delivered direct care through group and individual counseling aligned with treatment plans to support patient recovery.
- Managed complex patient situations, facilitated therapeutic groups, and coordinated community activities to enhance patient engagement.
- CRC provided direct patient care and participated in therapeutic milieu within the scope of defined practice.
- Establishes relationships that are helpful while maintaining professional boundaries.
- Executed temporary assignments across diverse roles to adapt to varying patient needs and team requirements.
Phlebotomy Lab Technician Assistant
TUFTS MEDICAL CENTER
Boston
11.2015 - 08.2017
- Assisted technologist in loading blood and urine samples onto instruments, processing incoming specimen orders, and cancelling unnecessary tests to maintain workflow efficiency.
- Assisted laboratory personnel with specimen collection and preparation tasks.
- Maintained laboratory equipment and ensured proper functioning and cleanliness.
- Recorded and organized data from experiments and tests accurately.
Phlebotomy Technician Coordinator
HALLMARK HEALTH SYSTEMS
Melrose
05.2010 - 06.2017
- Coordinated phlebotomy services, enhancing collaboration within interdisciplinary healthcare team.
- Consistently praised for personality, work ethics, and efficient handling of patient registration, venipuncture technique by both patients and management.
- Executed administrative duties, including patient registration, call/email screening, filing, data entry, and venipuncture, ensuring efficient patient flow.
- Maintained cleanliness of drawing site and participated in monthly safety meetings to enhance patient care and reduce specimen recalls.
Phlebotomy Instructor
NORTHEAST METRO REGIONAL VOCATIONAL SCHOOL
Wakefield
01.2011 - 01.2016
- Instructed young adults and career changers in phlebotomy skills, preparing them for successful entry into the healthcare field.
- Developed comprehensive phlebotomy curriculum for vocational education programs.
- Delivered engaging lectures on blood collection techniques and safety protocols.
- Facilitated hands-on training sessions in clinical lab settings for students.
Medical Courier
MEDIFLEET
Wakefield
04.2015 - 12.2015
- Collected laboratory specimens from hospitals, clinics, and medical offices for timely processing.
- Delivered medical supplies promptly to healthcare facilities and patients.
- Maintained accurate records of deliveries and pickups throughout the day.
- Communicated effectively with medical staff regarding delivery schedules and requirements.
CPR Instructor
AMERICAN NATIONAL RED CROSS
Wakefield
05.2015 - 09.2015
- Instructed young adults and working professionals in phlebotomy skills to facilitate career transitions.
- Delivered CPR training sessions to diverse groups of participants.
- Developed instructional materials for effective CPR education.
- Demonstrated CPR techniques using manikins and training devices.
Phlebotomy Lab Technician
SPAULDING REHAB OF CAMBRIDGE
Cambridge
04.2009 - 08.2013
- Collected patient blood samples for diagnostic testing, assisting lab technicians with specimen processing, including receiving, serum separation, and packing/shipping to other labs.
- Conducted laboratory tests on samples to support pediatric healthcare needs.
- Maintained equipment and ensured cleanliness of laboratory workspaces.
- Assisted in preparing specimens for analysis and experimentation.
Unit Secretary / Patient Care Assistant
CAMBRIDGE HEALTH ALLIANCE
Cambridge
07.2010 - 03.2012
- Coordinated clerical and administrative support in nursing service units, enhancing customer satisfaction and managing patient data while fostering teamwork and facilitating unit activities.
- Delivered basic nursing care to assigned patients, ensuring comfort and support during their recovery process.
- Managed patient scheduling for multiple departments efficiently.
- Coordinated communication between healthcare providers and patients effectively.
- Maintained accurate medical records and documentation for compliance.
Student Teacher
COMMUNITY DAY ARLINGTON ELEMENTARY SCHOOL
Lawrence
01.2011 - 12.2011
- Implemented teaching theories, strategies, and standards from core courses, enhancing classroom management, lesson planning, assessment, and grading.
- Internship / Field Placement
- Developed lesson plans aligned with curriculum standards and student needs.
- Implemented classroom management strategies to foster a positive learning environment.
- Assisted students with diverse learning needs in understanding complex concepts.
Administrative Office Personnel
BAYQUEST FINANCIAL SERVICES
Randolph
01.2004 - 01.2011
- Coordinated office management tasks including call/email screening, document preparation, scheduling, filing, data entry, and research, utilizing Microsoft Office and Excel to streamline processes.
- Oversaw daily operations of family-owned real estate business, ensuring efficient service delivery and client satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Assistant & Medical Administrative Assistant
PARTNERS HEALTHCARE: BULFINCH TEMPS
Boston
12.2000 - 08.2009
- Collaborated with departments within Partners Healthcare System to streamline patient referrals between Orthopedics, Oncology, Internal Medicine, Podiatry, and Cancer Center.
Phlebotomist
BETH ISRAEL DEACONS MEDICAL CENTER
Boston
04.2005 - 09.2007
- Serviced patients with infectious diseases, ordered supplies, addressed clinical challenges, and performed lab procedures.
- Collected blood samples from patients using venipuncture and capillary techniques.
- Prepared and labeled specimens for laboratory testing according to established protocols.
- Maintained a clean and organized work area to ensure compliance with safety standards.
Mobil Phlebotomist
DIAGNOSTIC LAB & MEDICINE
Bedford
06.2000 - 11.2006
- Performed mobile phlebotomy visits to nursing home and off-site clinic patients, executing venipuncture and EKGs to ensure accurate diagnostics and patient care.
- Collected blood samples from patients in various settings.
- Maintained accurate records of patient information and sample collection.
- Ensured compliance with safety protocols during blood draws and handling.
Lab Technician Assistant
QUEST DIAGNOSTICS
Cambridge
10.1998 - 11.2000
- Executed specimen processing, data entry, and clerical procedures to support efficient laboratory operations.
- Prepared and labeled laboratory samples for testing and analysis.
- Assisted in maintaining laboratory equipment and ensuring proper functioning.
- Conducted routine quality control checks on testing procedures.
Education
Bachelor of Art - Psychology
UNIVERSITY OF MASSACHUSETTS
Boston, MA05-2019
Associates of Science - Early Childhood Education
MIDDLESEX COMMUNITY COLLEGE
Lowell, MA08-2011
Certified Medical & Certified Phlebotomy Tech (CMA/CPT) -
BRYMAN INSTITUE
Brighton, MA05-2000
Skills
- Coordinator
- Project Coordination
- Office Administration
- Registration & Data Entry
- Training Coordination
- Medical Lab Assistant
- Certified Medical Assistant
- Certified Phlebotomy
- Risk Management
- Emergency Preparedness
- Computer Literate
- Team Collaboration
- Client Relations
- Problem solving
- Bilingual
- Administrative Personnel
References
References upon request.
Languages
Haitian Creole
Full Professional
Accomplishments
- Pillar
Affiliations
- Voulenterr
Timeline
Social Worker
Commonwealth of Massachusetts DCF
09.2023 - 10.2024
Department Coordinator
Newton-Wellesley Hospital
11.2022 - Current
Home Foster Parenting
DEPARTMENT OF CHILDREN AND FAMILY
01.2019 - Current
Prevention Coordinator & Lead Tester
DIMOCK CENTER
01.2019 - 04.2019
Patient Care Unit Assistant-Unit Secretary
NEWTON-WELLESLEY HOSPITAL
09.2018 - 10.2022
Community Residence Counselor
MCLEAN HOSPITAL
05.2018 - 11.2018
Medical Lab Assistant
Central Processing Main Lab
07.2017 - Current
Phlebotomy Lab Technician
FRANCISCAN CHILDRENS HOSPITAL
05.2017 - 05.2019
Phlebotomy Lab Technician Assistant
TUFTS MEDICAL CENTER
11.2015 - 08.2017
CPR Instructor
AMERICAN NATIONAL RED CROSS
05.2015 - 09.2015
Medical Courier
MEDIFLEET
04.2015 - 12.2015
Phlebotomy Instructor
NORTHEAST METRO REGIONAL VOCATIONAL SCHOOL
01.2011 - 01.2016
Student Teacher
COMMUNITY DAY ARLINGTON ELEMENTARY SCHOOL
01.2011 - 12.2011
Unit Secretary / Patient Care Assistant
CAMBRIDGE HEALTH ALLIANCE
07.2010 - 03.2012
Phlebotomy Technician Coordinator
HALLMARK HEALTH SYSTEMS
05.2010 - 06.2017
Phlebotomy Lab Technician
SPAULDING REHAB OF CAMBRIDGE
04.2009 - 08.2013
Phlebotomist
BETH ISRAEL DEACONS MEDICAL CENTER
04.2005 - 09.2007
Administrative Office Personnel
BAYQUEST FINANCIAL SERVICES
01.2004 - 01.2011
Medical Assistant & Medical Administrative Assistant
PARTNERS HEALTHCARE: BULFINCH TEMPS
12.2000 - 08.2009
Mobil Phlebotomist
DIAGNOSTIC LAB & MEDICINE
06.2000 - 11.2006
Lab Technician Assistant
QUEST DIAGNOSTICS
10.1998 - 11.2000
Bachelor of Art - Psychology
UNIVERSITY OF MASSACHUSETTS
Associates of Science - Early Childhood Education
MIDDLESEX COMMUNITY COLLEGE
Certified Medical & Certified Phlebotomy Tech (CMA/CPT) -
BRYMAN INSTITUE