Nathan Letourneau
Mansfield
Overview
10
10
years of professional experience
Work History
Production Technician
Shovel Town Brewery
05.2022 - Current
- Monitor fermentation and conditioning stages for quality control
- Conduct routine maintenance on production machinery and equipment
- Record daily production data into an electronic database system for tracking purposes
- Assist in packaging finished products for distribution
Claim and Case Support Analyst- Client Outreach Specialist
The Phia Group
10.2020 - 04.2022
- Lead monthly meetings between Recovery and Data Services departments with the goal of optimizing the lien creation process
- Troubleshot all client system access issues and communicated with clients for data related issues
- Acted as a client system specialist to complete ad-hoc requests for in-house attorneys and the overall recovery team
- Assisted with the creation of client specific system manuals as well as offer suggestions for
process updates to improve efficiency
Trust and Safety Advisor
TripAdvisor
07.2019 - 05.2020
- Identified and removed biased and fraudulent information from Vacation Rentals and Experiences platform, enhancing safety for travelers and hosts
- Utilized social media investigative tools to track fraud at transactional level, supporting overall integrity of platform
- Facilitated correspondence between Customer Relations, Legal, and clients to promote adoption and enforcement of fraud-based policy
Operations Supervisor
Hyatt House Boston/Waltham
08.2016 - 07.2019
- Reviewed work procedures, satisfaction metrics, and operational problems to identify improvements in service, performance, and safety
- Supported accounting team by completing end-of-month reports and assisting accounts receivable
- Developed one-on-one technical trainings, ensuring staff and management adhered to brand standards
- Maintained complete knowledge of: hotel features and services, room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities to assist the appropriate team on a daily basis
Education
Marketing
Bentley University
Waltham, MAHigh school or equivalent -
Xaverian Brothers High School
Westwood, MASkills
- Data entry
- Ollie Ops
- SalesForce
- Microsoft Office Suite
- G Suite
- Adobe Creative Cloud
Extracurricular Activities Interests
- Dad-ing
- Craft Beer
- Cycling
- Reading
- Hiking
- Travel
- Just started restoring a '75 Corvette
Timeline
Production Technician
Shovel Town Brewery
05.2022 - Current
Claim and Case Support Analyst- Client Outreach Specialist
The Phia Group
10.2020 - 04.2022
Trust and Safety Advisor
TripAdvisor
07.2019 - 05.2020
Operations Supervisor
Hyatt House Boston/Waltham
08.2016 - 07.2019
Marketing
Bentley University
High school or equivalent -
Xaverian Brothers High School