Nathaniel McGhee
Millis
Summary
Dynamic leader experienced in employee training and strategic planning. Known for fostering teamwork and enhancing customer service operations, aiming to leverage skills to drive business growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Small Business Manager
RageZone
Norwood
06.2025 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed marketing strategies to increase customer engagement and brand awareness.
- Established policies for employee recruitment, onboarding process, training programs.
Lead CSR
Shaw's Supermarket
Medway
02.2023 - Current
- Trained new customer service representatives on company policies and procedures.
- Trained new team members on company protocols and best practices.
- Oversaw daily operations to ensure compliance with company standards.
- Collaborated with team to improve customer satisfaction strategies.
- Assisted customers with product inquiries and store navigation.
Soccer Referee
Massachusetts
Millis
02.2022 - 09.2024
- Enforced game rules consistently during youth soccer matches.
- Managed player conduct and ensured fair play on the field.
- Collaborated with fellow referees for consistent officiating standards.
- Communicated with coaches, players, and other officials to maintain order on the field.
- Maintained up-to-date knowledge of soccer laws, rules, regulations, techniques, strategies, tactics, and sportsmanship principles.
- Handled disputes calmly to maintain a positive game environment.
- Attended training sessions to improve officiating skills and knowledge.
- Provided feedback to players about rules and sportsmanship after games.
Education
Bachelor of Business - Finance
Merrimack College
North Andover, MA05-2029
High School Diploma -
Millis High School
Millis, MASkills
- Employee training
- Customer service
- Teamwork
- Multi-line telephone operations
- Team building
- Decision-making
- Business planning
- Strategic planning
Timeline
Small Business Manager
RageZone
06.2025 - Current
Lead CSR
Shaw's Supermarket
02.2023 - Current
Soccer Referee
Massachusetts
02.2022 - 09.2024
Bachelor of Business - Finance
Merrimack College
High School Diploma -
Millis High School