NAYELIS MARTINEZ
BOSTON
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. College educated with experience working in Finance, Operations, Retail and Customer Relations. Strong bilingual written and verbal communication skills.
Overview
8
8
years of professional experience
Work History
Banker
Citizens Bank
06.2023 - 01.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
Head Teller/ Operations
Citizens Bank
12.2022 - 06.2023
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy, issued fraud claims, managed branch operations along with branch manager, kept branch and colleagues up to date with compliance.
Sales Associate/ Assistant Manager
Pandora Jewelry
11.2019 - 12.2022
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance, mentored new employees on company policies, procedures, and best
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Built relationships with customers to encourage repeat business.
Front desk/ Receptionist
Mass Dental Associates
09.2018 - 12.2019
- Managed a busy front office area requiring the updating and maintaining of patient's personal and insurance information
- Scheduled future appointments and collected co-pays as well as any open balances while answering multiple phone lines and confirming appointments, Coordinated patient appointments and updated patient records/account accordingly.
Sales Associate
CVS Pharmacy
03.2017 - 08.2018
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Criminal Justice -
Bunker Hill Community College
05.2025
High school Diploma -
Cathedral High School
05.2020
Skills
- Money Handling
- Bilingual
- Honest and Dependable
- Customer Support
- Multitask
- Efficient and Detail-Oriented
- Training and mentoring
- Microsoft office skills
- Deposit processing
- Organization and Planning
Timeline
Banker
Citizens Bank
06.2023 - 01.2025
Head Teller/ Operations
Citizens Bank
12.2022 - 06.2023
Sales Associate/ Assistant Manager
Pandora Jewelry
11.2019 - 12.2022
Front desk/ Receptionist
Mass Dental Associates
09.2018 - 12.2019
Sales Associate
CVS Pharmacy
03.2017 - 08.2018
High school Diploma -
Cathedral High School
Criminal Justice -
Bunker Hill Community College
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