Nayely Encarnacion
Springfield
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Efficient Vendor Assistant with relevant experience in vendor management, procurement and contract negotiation. Demonstrated strengths include strong communication skills, relationship building, problem-solving, and multi-tasking abilities. Noteworthy impact made in previous roles through improved vendor relationships and cost-effective procurement strategies.
Overview
10
10
years of professional experience
Work History
Licensed Nail Technician and Esthetician
Private salon owner
Springfield
05.2020 - Current
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Ensured customer satisfaction by providing exceptional service and quality results.
Licensed Nail Technician
Pretty & Pink Beauty Lounge
Springfield
05.2023 - 03.2025
- Applied artificial nails with tips or wraps to extend the length of natural nails.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Scheduled client appointments and accepted payments.
- Completed daily customer appointments and updated master schedule.
Customer Service Representative
Food Zone
Springfield
05.2016 - 07.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Supported sales team members to drive growth and development.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
American Food Basket
Cashiers
Lynn
05.2015 - 05.2016
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Padre Emiliano Tardif
Dominican Republic06-2013
Skills
- Customer service
- Sales support
- Interpersonal communication
- Team collaboration
- Customer retention
- Merchandising strategies
- Multitasking
- Strong communication
- Persuasion techniques
- Product presentations
- Continuous improvement
- Sales growth
- Exceptional customer service
References
References available upon request.
Timeline
Licensed Nail Technician
Pretty & Pink Beauty Lounge
05.2023 - 03.2025
Licensed Nail Technician and Esthetician
Private salon owner
05.2020 - Current
Customer Service Representative
Food Zone
05.2016 - 07.2021
American Food Basket
Cashiers
05.2015 - 05.2016
High School Diploma -
Padre Emiliano Tardif