Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nazerke Tulegetayeva

Stoughton

Summary

I am a highly motivated and experienced customer service representative with a background in aviation, seeking a challenging position that allows me to apply my skills in communication, customer service, and problem-solving while continuing to grow professionally.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Gene Dvorkin Insurance Agency
01.2023 - Current
  • Assist clients in selecting insurance plans based on their needs
  • Answer questions and resolve issues regarding policy coverage, claims, and payments
  • Provide excellent customer service through various communication channels
  • Maintain accurate records of customer interactions and transactions
  • Trained new customer service staff on Agency procedures and customer service

Flight Attendant

Air Astana
01.2017 - 01.2021
  • Ensured passengers safety and comfort throughout flights
  • Delivered exceptional customer service, assisting passengers with their needs and inquiries
  • Demonstrated safety procedures and provided emergency assistance when necessary
  • Collaborated with the cabin crew to ensure efficient flight operations

Education

Associate's degree - Computer System Networking and Telecomunications

D. Serikbayev East Kazakhstan Technical University
01.2015

Skills

  • Customer Service
  • Verbal Communication
  • Written Communication
  • Collaboration
  • Time Management

Languages

  • English, C1
  • Russian, Fluent
  • Kazakh (Turkish), Fluent

Timeline

Customer Service Representative

Gene Dvorkin Insurance Agency
01.2023 - Current

Flight Attendant

Air Astana
01.2017 - 01.2021

Associate's degree - Computer System Networking and Telecomunications

D. Serikbayev East Kazakhstan Technical University
Nazerke Tulegetayeva