Nefertiti Farmer
Newton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Comcast
Malden
05.2019 - 03.2025
- Inbound call.
- Retained customers.
- Handled payments.
- Explained billing issues.
- Packaged different plans based on customer needs.
- Worked with Excel to present PowerPoints for team meetings.
- Trained on CSG/Avaya.
- I conducted coaching sessions with my peers.
- Ran team meetings.
- I have worked from home for 4 years out of the 6.
- Sales
- Selling mobile.
Collections Agent
Nelson & Watson
Lawrence
04.2015 - 04.2019
- Outbound calls.
- Created payment plans.
- Customer service.
- Notated each account.
- Managed accounts.
- De escalated calls
- Handle irate situations
Education
High School Diploma -
Saint Clement
Somerville, MA05-2010
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MASkills
- Works well with others
- Trained in Excel
- Notation
- Retaining customers
- Sales
- Billing
Timeline
Customer Service Representative
Comcast
05.2019 - 03.2025
Collections Agent
Nelson & Watson
04.2015 - 04.2019
High School Diploma -
Saint Clement
Some College (No Degree) -
Bunker Hill Community College