NELECIA MALCOLM
South Yarmouth
Summary
Hardworking and passionate job seeker with organizational skills eager to secure entry-level Police Officer position. Ready to help team achieve company and dependable candidate successful at managing multiple priorities with a positive attitude,exceptional communication and project management skills. Graduate with foundational knowledge in Criminal Law with experiences gained through internship, demonstrates teamwork, problem-solving, and time-management skills and prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Registration Clerk
CareWell Urgent Care
06.2024 - Current
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Assisted with scheduling appointments based on provider availability.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Performed data entry tasks to update patient information in the system
Home Health Aide
Bayada Home Health
04.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Delivery Driver
Amazon
12.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
CASHIER
KFC/ TACO BELL
06.2019 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Bank Teller
TD Bank
04.2023 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Stewardess
Pelham House Resort Motel
04.2021 - 11.2022
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
Education
Associate of Arts - Criminal Science
Cape Cod Community College
West Barnstable, MA05-2024
Skills
- Problem-solving
- Relationship building and management
- Patience and empathy
- Report writing
- Cultural awareness
- Domestic violence prevention
- Miranda rights expert
- Integrity and honesty
Languages
English
Full Professional
Timeline
Registration Clerk
CareWell Urgent Care
06.2024 - Current
Home Health Aide
Bayada Home Health
04.2024 - Current
Delivery Driver
Amazon
12.2023 - 04.2024
Bank Teller
TD Bank
04.2023 - 10.2023
Stewardess
Pelham House Resort Motel
04.2021 - 11.2022
CASHIER
KFC/ TACO BELL
06.2019 - 11.2023
Associate of Arts - Criminal Science
Cape Cod Community College
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