Nellie Mungai
Woburn
Summary
Dynamic House Manager with a proven track record at Heading Home Inc, excelling in operational efficiency and resident engagement. Skilled in calendar management and clear communication, I implemented innovative housekeeping practices that enhanced productivity. Committed to fostering community involvement and ensuring compliance with safety protocols, I consistently improved program effectiveness.
Overview
3
3
years of professional experience
Work History
House Manager
Heading Home Inc
11.2024 - Current
- Managed daily operations and logistics for transitional housing programs.
- Coordinated support services for residents, fostering a stable living environment.
- Oversaw maintenance and safety protocols to ensure compliance with regulations.
- Implemented resident engagement activities to promote community involvement.
- Monitored resident progress, providing feedback to improve program effectiveness.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Trained staff on operational procedures and best practices for service delivery.
Shift Leader
Walgreens
02.2024 - 10.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular stock assessments to minimize discrepancies.
- Coordinated staff schedules to optimize coverage during peak business hours and enhance customer experience.
- Implemented promotional displays, increasing product visibility and driving sales initiatives.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Assisted in other departments such as the pharmacy when needed.
- Trained and mentored team members in customer service best practices.
- Counting and putting away money at the end of shifts.
Customer Service Associate
Walgreens
07.2023 - 01.2024
- Assisted customers with inquiries, resolving issues efficiently and effectively.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout experience.
- Maintained clean and organized store environment, enhancing overall customer satisfaction.
- Collaborated with team members to address customer needs promptly and improve service delivery.
- Trained new associates on company policies, procedures, and customer service best practices.
- Monitored inventory levels, restocking shelves to optimize product availability for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Associate of Science - Finance
North Shore Community College
Danvers, MA04-2027
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Appointment coordination
- Clear communication
- Microsoft office
- Customer service
- Customer relations
Timeline
House Manager
Heading Home Inc
11.2024 - Current
Shift Leader
Walgreens
02.2024 - 10.2024
Customer Service Associate
Walgreens
07.2023 - 01.2024
Associate of Science - Finance
North Shore Community College