Nen Ros
LOWELL
Summary
Dynamic Customer Engineer Team Lead at NCR Voyix with a proven track record in enhancing customer satisfaction through effective troubleshooting and mentoring. Skilled in hardware technical support and network configuration, I implemented process improvements that significantly reduced response times, fostering a culture of collaboration and efficiency within cross-functional teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Engineer Team Lead
NCR Voyix
12.2007 - Current
- Led technical support initiatives to enhance customer satisfaction and service efficiency.
- Implemented troubleshooting protocols, reducing response times for customer inquiries.
- Collaborated with cross-functional teams to ensure seamless integration of NCR Voyix products.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Warehouse Logistics Supervisor
First-Pro Enterprise
06.1999 - 01.2007
- Oversaw daily warehouse operations, ensuring optimal workflow and adherence to safety protocols.
- Trained and mentored junior staff on inventory management systems and best practices.
- Implemented process improvements that enhanced efficiency in order picking and shipping procedures.
- Coordinated logistics for inbound and outbound shipments, optimizing routes and reducing delays.
Education
Network System Administrator Certification - Network And System Administration
Lincoln Technical Institute
Lowell, MA11-2007
High School Diploma -
Lowell High School
Lowell, MA06-1999
Skills
- Hardware Technical proficient
- Customer support proficient
- Software installation
- Network configuration
Accomplishments
- Perennially receives "High Achiever " on Annual Performance Reviews base on NCR Metrics
Certification
- Comptia Hardware/Software A+ Certification
- Comptia Network+ Certification
- Certified Cisco Associate
Languages
Khmer
Native or Bilingual
Timeline
Customer Engineer Team Lead
NCR Voyix
12.2007 - Current
Warehouse Logistics Supervisor
First-Pro Enterprise
06.1999 - 01.2007
Network System Administrator Certification - Network And System Administration
Lincoln Technical Institute
High School Diploma -
Lowell High School