Nephtalie Clerveaux
South Weymouth
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Skilled in managing operations while providing exceptional customer service. Experience includes managing customer interactions, resolving disputes, and ensuring adherence to policies. Additionally, adept at handling customer accounts for toll services, demonstrating problem-solving abilities and a commitment to operational excellence.
Overview
10
10
years of professional experience
Work History
Casino Dealer
Hard Rock Casino
06.2016 - 01.2024
- managed the Blackjack table, including dealing cards, collecting bets, making payouts, and ensuring fair play according to casino rules and regulations.
- Performed chip exchanges for customers as needed throughout the shift.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Responded promptly to guest inquiries and complaints in a professional manner
- provided customer service to players explaining game rules to newcomers, newcomers, and monitor for any irregularities or suspicious behavior.
Customer Service Representative
SunPass
02.2015 - 09.2016
- managed and assisted customers with their SunPass accounts, resolving billing inquiries, processing payments, and troubleshooting transponder issues
- Assisted with customer service, operations, maintenance, or technical support,
- Assisted with toll payments, transponders, and account management.
Cashier
Galleria Mall
Sunrise
05.2014 - 02.2015
- Greeted customers warmly and assisted them with questions, concerns, and locating products.
- Accurately and efficiently processed sales, including cash, credit, and debit card payments; issue receipts; and provided change.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Associate Degree - Criminal Justice
Broward College
Fort Lauderdale, FL06-2016
Skills
- Fluent in French , English Creole and Spanish
- Attention to detail
- Effective communication
- Quick decision making
- Team collaboration
- Adaptability to change
- Team player mentality
- Stress tolerance
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Professional
Timeline
Casino Dealer
Hard Rock Casino
06.2016 - 01.2024
Customer Service Representative
SunPass
02.2015 - 09.2016
Cashier
Galleria Mall
05.2014 - 02.2015
Associate Degree - Criminal Justice
Broward College