Neslly Hernandez
Boston,MA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Animal Technician II
Beth Israel Deaconess Medical Center
Longwood Medical, Boston, MA
07.2024 - Current
- Perform husbandry care for 500+ laboratory animals on a multi-building campus, including daily health/cage checks, housing/procedure room checks, and cage changes following Standard Operating Procedures.
- Perform routine cleaning and sanitization of animal rooms and procedure rooms according to established procedures.
- Document completed tasks and observations and report any deviations or adverse conditions to the Lead Animal Technician and/or Veterinary Technician as appropriate.
- Receive and house animal shipments.
- Practice safety, environmental, and/or infection control methods.
- Interact with researchers and other groups as appropriate.
- Provide technical assistance to researchers (breeding, study support, emergency euthanasia, animal export packing, and inter/intra-building animal relocations) as needed.
- Assist with inter/intra-building central services activities, including waste management, carcass removal, equipment fumigation, housing rack installation, small equipment relocation, and cage wash duties as needed.
- Assist the Lead Animal Technician and be able to back up the Lead Animal Technician during absences as needed.
- Performs miscellaneous job-related duties as assigned.
Materials Handler
Beth Israel Deaconess Medical Center
Longwood Medical, Boston, MA
12.2022 - 07.2024
- Expertly coordinated the transport of fragile and critical materials, ensuring safe and timely delivery to designated departments within the medical center.
- Skillfully packaged items for transport, employing meticulous techniques to protect contents and uphold the center's high standards for care and precision.
- Efficiently organized and placed pallets and carts in their respective departments, streamlining the internal distribution process and contributing to the facility's operational efficiency.
- Diligently analyzed shipping documents to verify the accuracy of incoming shipments, cross-checking item counts and details to maintain inventory integrity.
- Assiduously confirmed the received amounts against shipping manifests, playing a crucial role in inventory management and discrepancy resolution.
- Loaded, unloaded, and moved materials to and from storage and production areas, optimizing space utilization and supporting the center's dynamic needs.
- Maintained cleanliness and order in work areas, adhering to productivity and safety protocols to foster an organized and hazard-free environment.
- Replenished shelves and bins with necessary items, ensuring essential materials were ready and available for medical staff.
- Performed general housekeeping and cleaning tasks, contributing to the center's standards for cleanliness and sanitary conditions.
- Gathered and organized critical information, inputting data into digital databases to support the center's record-keeping and operational analysis.
- I hold current forklift and materials-handling certifications, underscoring my commitment to proficient and safe handling of all materials in the healthcare setting.
Veterinary Receptionist
Parkway Animal Hospital
West Roxbury, MA
12.2021 - 04.2022
- Fielded phone calls from pet owners, answered questions, and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into a computer system using Infinity.
- Greeted pet parents with warm smiles and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Maintained current and accurate medical records for patients.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Supervisor
Bruegger’s Bagels
Belmont, MA
03.2021 - 12.2021
- Perform various financial activities such as cash handling and deposit preparation.
- Resolve customer complaints regarding food service.
- Open and close the bakery.
- Accountable in all job functions and duties such as cashier, server baker, etc.
- Train workers in food preparation and service.
- Be accountable to the General Manager and assist in growing store sale.
- Inventory, waste, and labor operation.
- Belmont, MA
Shift Leader
Caffe Nero
Dedham, MA
02.2019 - 02.2021
- Receive and process customer payments.
- Building and retaining a team.
- Communicating openly and honestly to all Caffe Nero team members.
- Offer friendly service and excellent speed of service and queue management.
- Checked identification for proof-of-age and refused alcohol to underage customers
- (only this location served alcohol).
- Counting cash in the register drawer at the beginning and end of the shift.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Helped customers complete purchases, answer questions about food menu items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Dedham, MA
Senior Partner
More Than Words
Boston, MA
02.2018 - 11.2018
- Lead a team of 5 to 7 youth employees daily to operate and run a business and consistently reach daily goals.
- Receive 3 promotions in a short period by excelling in leadership, demonstrating teamwork, and being a fast and responsible learner.
- Provide exceptional customer service to customers; addressing and solving multiple customer inquiries.
- Oversee the financial transactions via cash register and POS with a high level of accuracy.
- Serve as host and key speaker at public events and inform audiences about More Than Words.
- Ensure a favorable and productive environment for customers by cleaning store space, and organizing and re-shelving items.
- Boston, MA
Education
Certificate - Phlebotomy
Alison Online Schooling
Online05-2026
Associate’s Degree - Veterinary Science
Penn Foster
Online01-2026
High School Diploma - undefined
New Mission High School
Hyde Park, MA01-2020
Skills
- Working knowledge of Microsoft Word, Excel, POS, Outlook, Google Drive, and Indaba
- Cash register operations
- Dependable and punctual
- Managing multi-line purposes
- Food Preparation
- Answering the phone for important questions and assistance
- Planning
- Well-versed in languages: Portuguese, English, and Spanish
- Time management
- Teamwork
- Communication
- Animal grooming
- Animal enrichment
- Animal behavior
- Laboratory techniques
- Animal welfare
- Client communication
- Recordkeeping
- Problem-solving
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Inventory management
- Stock control
- Backlog resolution
- Budget monitoring
- Materials management
- Purchase orders
- Distribution experience
- Logistics coordination
- Warehouse management
- Supplier relationship management
- Supply chain optimization
Timeline
Animal Technician II
Beth Israel Deaconess Medical Center
07.2024 - Current
Materials Handler
Beth Israel Deaconess Medical Center
12.2022 - 07.2024
Veterinary Receptionist
Parkway Animal Hospital
12.2021 - 04.2022
Supervisor
Bruegger’s Bagels
03.2021 - 12.2021
Shift Leader
Caffe Nero
02.2019 - 02.2021
Senior Partner
More Than Words
02.2018 - 11.2018
High School Diploma - undefined
New Mission High School
Certificate - Phlebotomy
Alison Online Schooling
Associate’s Degree - Veterinary Science
Penn Foster