Neuza Tavares
Dorchester
Summary
Detail-oriented and highly motivated finance professional with expertise in invoice processing, accounts payable, and customer service. Adept at streamlining financial operations, resolving discrepancies, and improving billing efficiency. Strong analytical skills, problem-solving abilities, and proficiency in CRM and financial software.
Overview
9
9
years of professional experience
Work History
Senior Invoicing Coordinator
Ipromoteu
Wayland
01.2023 - Current
- Oversee the entire invoicing process, ensuring compliance with company policies and financial regulations.
- Identify and resolve complex billing discrepancies, improving accuracy and vendor relations.
- Apply knowledge of profit and margin principles to ensure accurate invoicing and financial tracking.
- Train and mentor junior invoicing team members, streamlining workflows for greater efficiency.
Invoicing Coordinator
Ipromoteu
Wayland
12.2019 - 12.2022
- Managed invoice processing, including database tracking, entry, and reconciliation.
- Audited invoices for discrepancies and worked with vendors to resolve errors.
- Processed prebills, drafts, and invoice requests, ensuring timely payments.
- Provided vendor support, addressing inquiries regarding payments and account setup.
Customer Onboarding Specialist
TRUX International
Waltham
04.2021 - 11.2021
- Onboarded new clients and activated accounts, enhancing user engagement.
- Provided technical support for software-related inquiries, improving customer satisfaction.
- Developed a deep understanding of products/services to drive customer retention.
- Worked closely with product and engineering teams to address system performance issues.
Technical Account Manager
EBay Inc
Boston
07.2016 - 01.2019
- Managed and resolved customer escalations related to technical and financial concerns.
- Diagnosed and troubleshot software issues to enhance user experience.
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Identified process inefficiencies and proposed solutions, increasing resolution speed.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ06-2016
Skills
- Invoicing process and reconciliation
- Financial Discrepancy Resolution
- Customer Service and Vendor Relations
- CRM and ERP Systems
- Process Improvement
Timeline
Senior Invoicing Coordinator
Ipromoteu
01.2023 - Current
Customer Onboarding Specialist
TRUX International
04.2021 - 11.2021
Invoicing Coordinator
Ipromoteu
12.2019 - 12.2022
Technical Account Manager
EBay Inc
07.2016 - 01.2019
Bachelor of Science - Criminal Justice
University of Phoenix