Nia Robinson
Springfield
Summary
Dependable professional bringing many years of experience in settings delivering exceptional administrative and operational support. Knowledgeable about program operations, procedures, and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Overview
22
22
years of professional experience
2008
2008
years of post-secondary education
Work History
Program Assistant for individuals with disabilitie
Morgan Memorial Goodwill Industries
Springfield
11.2024 - Current
- Assisted in program coordination and logistics for community service initiatives.
- Collaborated with team members to develop training materials for program participants.
- Supported data entry and record-keeping for program participant information.
- Implemented feedback mechanisms to enhance participant engagement and satisfaction.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Ensured compliance with organizational policies and procedures while administering programs.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted in the preparation of program materials and documentation for meetings.
- Supported project management by tracking deadlines and deliverables consistently.
- Organized training sessions and workshops for staff development initiatives.
Retail Team Leader
Morgan Memorial Goodwill Industries Inc.
Boston
11.2011 - 11.2024
- Supervised daily operations and ensured team adherence to store policies.
- Trained new staff on customer service protocols and product knowledge.
- Managed inventory levels and organized stock replenishment processes.
- Assisted customers in product selection and resolved inquiries effectively.
- Implemented visual merchandising standards to enhance store presentation.
Parent Volunteer
Teacher's Aid
Roxbury
09.2010 - 06.2011
- Assisted with activities including reading, writing, painting
- Helped children to complete and understanding assignments
- Prepared snacks and meals
- Assisted teachers with classroom management and student engagement activities.
- Organized educational materials for lessons and special events throughout the school year.
- Coordinated volunteer schedules to ensure adequate support for classroom needs.
- Communicated with parents to foster relationships and encourage involvement in school activities.
Personal Care Attendant (contract)
Phillip Robinson
Boston
06.2004 - 09.2009
- Assisted clients with daily living activities and personal care routines.
- Maintained a clean and safe environment for clients and staff.
- Supported clients in medication management and adherence to treatment plans.
- Assisted patients with daily personal hygiene.
Education
BS - Criminal Justice
Westfield State College
Westfield, MAAS - Criminal Justice
Holyoke Community College
Holyoke, MA 08.2001 - 05.2003
Skills
- Case Management
- Social Work
- Time Management
- Writing Skills
- Research
- Communication skills
- Educating person with disabilities
- Clerical experience
- Direct support specialist
- Experience working with individuals with intellectual and physical disabilities
- Advocacy skill building
- Multi-Tasking
- Problem Solving
- Participant engagement
- Event organization
- Community outreach
- Record keeping
- Effective communication
- Team collaboration
- Problem solving
- Student records management
- Staff support
- First Aid/CPR/AED Certified
- Basic Human Rights Certification
- Righting Incident Reports
- Program coordination
Additional Information - Skill Summary
- Microsoft Applications
- Customer Service
- Team Player
- Multi-Tasking
- Time Management
- Problem Solving
Timeline
Program Assistant for individuals with disabilitie
Morgan Memorial Goodwill Industries
11.2024 - Current
Retail Team Leader
Morgan Memorial Goodwill Industries Inc.
11.2011 - 11.2024
Parent Volunteer
Teacher's Aid
09.2010 - 06.2011
Personal Care Attendant (contract)
Phillip Robinson
06.2004 - 09.2009
AS - Criminal Justice
Holyoke Community College
08.2001 - 05.2003
BS - Criminal Justice
Westfield State College