Nicholas Cormier
Fitchburg,MA
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction, notably with R.H. Willson. Skilled in GPS navigation and fostering strong customer relationships, I excel in route optimization and safe driving practices. Achieved significant improvements in on-time delivery rates, demonstrating adaptability, reliability, and a commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Delivery Driver
R.H. Willson
01.2021 - Current
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Delivery Driver
S.S. Lobster
04.2016 - 12.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
Yard Spotter
U.S. Intermodal
06.2010 - 07.2016
- Conducted thorough pre-trip inspections of yard tractors, identifying any necessary repairs or maintenance concerns promptly.
- Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.
- Provided reliable support during peak periods, effectively managing increased workload demands.
- Promoted safety standards through diligent adherence to company policies and procedures.
- Ensured proper documentation, verifying trailer identification numbers before performing tasks.
- Increased overall yard organization by implementing a system for tracking trailer locations and statuses.
- Navigated tight spaces skillfully, expertly maneuvering equipment within confined areas of the yard.
- Collaborated with team members to resolve issues quickly, minimizing potential delays or disruptions.
- Expedited trailer turnaround times, enabling faster shipping processes and increased productivity.
- Demonstrated adaptability by adjusting priorities according to changing operational needs or schedules.
- Delivered exceptional service quality while maintaining compliance with regulatory guidelines and safety protocols.
- Streamlined communication with dispatchers, ensuring smooth operations and timely movements.
- Performed regular equipment checks, maintaining optimal performance of yard trucks and vehicles.
- Contributed to on-time deliveries by swiftly responding to driver requests for trailer relocations.
- Displayed strong decision-making skills when prioritizing tasks according to efficiency and urgency.
- Developed positive relationships with drivers and colleagues, fostering a collaborative work environment that promoted teamwork.
- Enhanced yard efficiency by coordinating and managing the movement of trailers.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Unloaded and stacked Type and Type material with lifting devices.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Performed preventive care and maintenance for machine and vehicle operations.
Education
High School Diploma/ Apprenticeship - Electrical
Nashoba Valley Technical High School
Westford, MA06.2010
Skills
- Vehicle Maintenance
- Fuel Efficiency
- Local routes understanding
- Excellent customer service
- GPS knowledge
- Customer Service
- Safe Driving
- Punctuality
- Loading and unloading
- Warehouse Operations
- Product delivery
- Defensive Driving
- Truck loading
- Inventory counting
- Route Planning
- GPS Navigation
- Payment handling
- Lifting Techniques
- Payment Collection
- Recordkeeping experience
- Safe Driving Practices
- Freight Loading
- Merchandise Restocking
- Problem-Solving
- Time Management
- Attention to Detail
- Efficiency and Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Strong Working Relationships
- Dependability and Honesty
- Customer Relationships
- Adaptability and Flexibility
- Valid Driver's License
- Decision-Making
- Ability to Lift 50 Pounds
- Cash Handling
- Vehicle Safety and Maintenance
- Clean Driving Record
- Order picking and processing
- Relationship Building
- Traffic Laws and Regulations
- Map reading and navigation skills
- Vehicle loading
- Safety Procedures
- Roads and highways knowledge
- Vehicle inspections
- Physical Fitness
- Vehicle Inspection
- Fluent in English
- Team building
- Basic Math Skills
- Forklift Operation
- Task Prioritization
- Equipment Operation
- Self Motivation
- Work Order Management
- Commercial Driving Experience
- First Aid Certified
- Logistics knowledge
- Interpersonal Skills
- Map Reading
- Analytical Thinking
- Conflict Resolution
- Documentation
- Load Safety
- Safe Driver Training
- Delivery Verification
Certification
Forklift certified ohsha safety card
Timeline
Parts Delivery Driver
R.H. Willson
01.2021 - Current
Delivery Driver
S.S. Lobster
04.2016 - 12.2021
Yard Spotter
U.S. Intermodal
06.2010 - 07.2016
Forklift certified ohsha safety card
High School Diploma/ Apprenticeship - Electrical
Nashoba Valley Technical High School
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