NICHOLAS J. FRANCESCHELLI
Jamaica Plain,MA
Overview
18
18
years of professional experience
Work History
Operations Manager
Raising Canes Chicken Fingers
11.2022 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Executed management leader skills by helping employees with difficult customers and tasks
- Responsible for the day to day operations of the establishment
Assistant General Manager
Darden Inc
12.2020 - 10.2022
- Followed procedures for safe food preparation, assembly and presentation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Demonstrated great learning skills while assisting guests in finding near by attractions
- Executed skills while scheduling, ordering, and forecasting
Assistant General Manager
The Met Bar
05.2019 - 09.2019
- Providing exceptional customer service to our guests
- Executed management leader skills by helping employees with difficult customers and tasks
- Supported upper management with any tasks that needed to be completed
- Responsible for the day to day operations of the establishment
General Manager
Sophia’s Grotto
06.2010 - 05.2019
- Assisted management with opening and closing procedures of the restaurant, as well as taking inventory
- Responsible for receiving alcohol and food invoices, as well as checking food for quality, and accuracy
- Executed great culinary skills in prepping and assisting the Chef’s with day-to-day orders
- Demonstrated great leadership skills, providing new ideas, and always being reliable and on time for my duties
Housekeeping – Saratoga Springs Resort and Spa
Walt Disney World Inc.
01.2014 - 05.2014
- Participated in different roles through the housekeeping department
- Demonstrated great social and educational skills by interacting with park guests about providing great customer satisfaction
- Executed great hospitality and work effort skills
- Selected for Disney Internship Program
Assistant Manager
Fornax Bread Company Inc.
10.2007 - 08.2010
- Served as the first point of customer contact and contributed with opening and closing procedures of the store
- Reliable for day-to-day operations of the bakery and prepared bread delivery orders for local restaurants
- Supported kitchen and bake staff by assisting as needed
- Responsible for taking inventory, payroll, and scheduling when my manager was away from the business
Education
Bachelor of Science - Hotel, Restaurant and Institutional Management
The Pennsylvania State University
State College, Pennsylvania08.2015
Bachelor of Science - Hotel, Tourism and Restaurant Management
Niagara University
Lewiston, New York05.2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
Timeline
Operations Manager
Raising Canes Chicken Fingers
11.2022 - Current
Assistant General Manager
Darden Inc
12.2020 - 10.2022
Assistant General Manager
The Met Bar
05.2019 - 09.2019
Housekeeping – Saratoga Springs Resort and Spa
Walt Disney World Inc.
01.2014 - 05.2014
General Manager
Sophia’s Grotto
06.2010 - 05.2019
Assistant Manager
Fornax Bread Company Inc.
10.2007 - 08.2010
Bachelor of Science - Hotel, Restaurant and Institutional Management
The Pennsylvania State University
Bachelor of Science - Hotel, Tourism and Restaurant Management
Niagara University