Nicholas Markert
Beverly ,MA
Summary
Dynamic professional with a proven track record at Reverie 73, enhancing customer satisfaction and loyalty while driving sales. Expert in retail operations and customer service, demonstrated through leadership in team development and inventory management. Achieved top sales status, showcasing exceptional product knowledge and teamwork. Skilled in cash handling and social media selling, with a knack for fostering professional relationships.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate (Muse)
Reverie 73 (Gloucester)
04.2024 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty while building the Reverie 73 brand in Gloucester.
- Contributed towards improving overall store culture by building up professional relationships with staff and encouraging their development at Reverie 73.
- Performed inventory control procedures to manage stock utilizing Dutchie and MA METRC. This includes receiving product, entering testing results, and processing labels for products to be scanned accurately.
- Acted as a direct line of communication between upper management and the staff.
- Trained, coached, and mentored new Muses to maximum in store sales.
- Implemented visual merchandising strategies to improve product presentation and increase sales.
- Used Dutchie POS system to process sales, returns, online orders. This includes cash handling at open and close.
- Train new leads in their role at the direction of the store GM.
Dog Handler
The Doggie Depot
10.2023 - 04.2024
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals in Doggie Depot's care.
- Managed up to 20 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Safely entering and exiting clients homes using provided codes to provide in home pick up or care of their dog(s).
- Following a strict pick up and drop off schedule utilizing company vans to safely transport the animals to and from home, appointments and daycare.
Lead Sales Advisor
ARL Healthcare
03.2023 - 10.2023
- Collaborated with marketing team to create targeted promotions and events to raise awareness of the new store opening.
- As part of the leadership team drove sales to over $20,000 and 400 customers per day over the first 3 months.
- Managed daily store operations effectively. Including cash handling, vault counts, scheduling and inventory control.
- Created an inventory bin system for non-cannabis accessories.
- Generated repeat business from satisfied clients through attentive suggestions while building trusting relationships with customer.
Car Salesperson
Multiple Locations
07.2018 - 03.2019
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top 3 in sales status among peers due to strong attention to detail when presenting vehicles to potential buyers in first month as a salesman.
Education
Associate of Science - Criminal Justice
North Shore Community College
Danvers, MA09-2007
High School Diploma -
North Shore Technical Vocational High School
Middleton, MA05-2007
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Flexible schedule
- Sales training
- Teamwork and collaboration
- Merchandise displays
- Product knowledge expertise
- Inventory and stocking
- Social media selling
Timeline
Lead Sales Associate (Muse)
Reverie 73 (Gloucester)
04.2024 - Current
Dog Handler
The Doggie Depot
10.2023 - 04.2024
Lead Sales Advisor
ARL Healthcare
03.2023 - 10.2023
Car Salesperson
Multiple Locations
07.2018 - 03.2019
Associate of Science - Criminal Justice
North Shore Community College
High School Diploma -
North Shore Technical Vocational High School
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