Nicholas Obeng
Worcester
Summary
Dynamic and dedicated professional with experience at Chick-fil-A, excelling in customer service and teamwork. Proven ability to enhance client satisfaction through active listening and adaptability. Skilled in order taking and money handling, consistently delivering exceptional service that fosters repeat business and memorable experiences.
Professional hospitality worker with keen eye for maintaining high standards and achieving positive results. Adept at creating welcoming environments and handling guest inquiries efficiently. Known for strong focus on team collaboration and flexibility in dynamic settings. Possesses excellent customer service and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
05.2025 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
Electrical Apprentice in Training
Worcester Technical High School
08.2022 - Current
- Worked under supervision of licensed electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Caterer
Nana's Kitchen Catering Services
11.2023 - 02.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Education
General Academics Electrical Trade Area
Worcester Technical High School
Worcester05-2026
Skills
- Greeting guests
- Order taking
- Cleanliness
- Money handling
- Teamwork
- Time management
- Active listening
- Adaptability and flexibility
Certification
OSHA 10-Hour Construction Safety and Health Certification
National Grid Clean Energy Technology Academy Graduate
Timeline
Front of House Team Member
Chick-fil-A
05.2025 - Current
Caterer
Nana's Kitchen Catering Services
11.2023 - 02.2024
Electrical Apprentice in Training
Worcester Technical High School
08.2022 - Current
General Academics Electrical Trade Area
Worcester Technical High School