Nicholas Rondeau
North Easton
Summary
Customer-focused professional with 8 years of experience providing reliable service in fast-paced environments. Strong communication and problem-solving skills developed through daily customer interactions, issue resolution, and accurate record handling. Known for professionalism, patience, and the ability to follow procedures while meeting performance and quality standards.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Federal Express
Randolph
09.2017 - Current
- Operated delivery vehicle to ensure timely package transport.
- Inspected vehicle for safety and maintenance issues regularly.
- Interacted professionally with customers during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Customer Service Representative
Whole Foods Market Inc
Dedham
01.2020 - 09.2020
- Maintained cleanliness and organization of seafood preparation areas.
- Assisted customers with product selection and cooking recommendations.
- Monitored inventory levels to ensure product availability and freshness.
- Executed daily cleaning schedules to comply with health standards and regulations.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Representative
Wegmans Supermarket
Westwood
01.2019 - 01.2020
- Assisted customers with product inquiries and store navigation.
- Participated in training sessions to enhance customer service skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new staff on food preparation techniques and safety practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Liberal Arts
Massasoit Community College
Brockton, MA12-2014
Skills
- Problem solving
- Conflict resolution
- Customer relationship management
- Effective communication
- Attention to detail
- Team collaboration
- Dependable and reliable
- Time management
- Customer service
- Product knowledge
- Decision-making
Timeline
Customer Service Representative
Whole Foods Market Inc
01.2020 - 09.2020
Customer Service Representative
Wegmans Supermarket
01.2019 - 01.2020
Delivery Driver
Federal Express
09.2017 - Current
Associate of Arts - Liberal Arts
Massasoit Community College