Nicholas Smith
Worcester
Summary
Administrative professional with proven track record in overseeing office operations and ensuring smooth workflows. Adept at managing teams, coordinating schedules, and implementing efficient systems. Strong focus on team collaboration, friendliness, and achieving results. Highly organized, adaptable to changing needs, and skilled in problem-solving, communication, and multitasking.
Overview
5
5
years of professional experience
Work History
Administrative Supervisor
Reliant Medical Group
04.2024 - 10.2025
- As administrative supervisor of Gastroenterology, I oversaw daily operations with the focus of maintaining full procedure schedules between Auburn and Saint Vincent Hospital in Worcester, MA including maintaining office schedules between Auburn and Leominster sites.
- Oversaw 6 FTE's including per diem staff, advised and collaborated with nursing staff, worked closely and coordinated with our PA's, NP's, and MD's.
- Supervised daily administrative operations to ensure efficiency and productivity across departments.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Led administrative team to enhance workflow efficiency and optimize office operations
- Managed inventory of office supplies, ensuring timely restocking and cost-effective purchasing decisions.
- Collaborated with cross-functional teams to align goals and improve interdepartmental communication.
- Conducted performance evaluations for administrative staff, providing constructive feedback for professional growth.
- Trained new employees on company policies, procedures, software applications.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Developed and implemented streamlined processes to enhance workflow and reduce operational delays.
- Coordinated staff schedules and assignments, optimizing resource allocation for team effectiveness.
- Completed bi-weekly payroll for non-clinical and clinical employees.
PAS, Registration Representative
UMass Memorial Medical Center - University Campus
02.2023 - 04.2024
- This position gave me in-depth experience with EPIC, refining my ability to accurately obtain, enter, and record demographic, insurance, and related patient information.
- Created various patient encounters, followed up with anonymous/trauma patients, worked in a very fast paced environment, coordinated and communicated with clinical staff, and assisted my team as a leader at every moment I can.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Recognized by management for providing exceptional service.
- Worked with cross-functional teams to achieve goals.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
PAS, Registration Representative (Per Diem)
UMass Memorial Health - Marlborough Hospital
02.2022 - 04.2024
- Perform and execute tasks very similar to my position at UMass Memorial Medical Center - University Campus.
- Given my experience at both UMass locations, I trained and observe newly hired registration representatives often.
- Facilitated patient registration process, ensuring accuracy and compliance with healthcare regulations.
- Arrange hospital admissions for patients as required.
- Greet patients and visitors upon arrival to the ED registration desk.
COVID-19 Contact Tracer
Fitchburg State University
09.2021 - 03.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Utilized various software programs such as Microsoft Office Suite and Zoom for remote communication purposes.
- Provided information to access financial assistance, legal aid or housing.
- Answered calls and interacted with community members to provide information on advocacy services.
- Planned and completed group projects, working smoothly with others.
COVID-19 Contact Tracer
Worcester Public Health Department
12.2020 - 05.2021
- Fostered relationships with local healthcare organizations and government agencies involved in pandemic response efforts.
- Worked closely with other departments within the organization to coordinate contact tracing initiatives.
- Leveraged MAVEN (Massachusetts Virtual Epidemiologic Network) skills to input and compile data gathered from various sources.
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
Education
MBA - Healthcare Management
Southern New Hampshire University
Manchester, NH01-2025
Bachelor's Degree - Major in Health Sciences, Minor in Management
Assumption College
Worcester, MA05-2021
Skills
- Motivational leadership
- Active listening
- Staff training
- Collaboration and Teamwork
- EPIC Systems
- Payroll and budgeting
- Project management
- Inventory management
- Multitasking Abilities
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Administrative Supervisor
Reliant Medical Group
04.2024 - 10.2025
PAS, Registration Representative
UMass Memorial Medical Center - University Campus
02.2023 - 04.2024
PAS, Registration Representative (Per Diem)
UMass Memorial Health - Marlborough Hospital
02.2022 - 04.2024
COVID-19 Contact Tracer
Fitchburg State University
09.2021 - 03.2022
COVID-19 Contact Tracer
Worcester Public Health Department
12.2020 - 05.2021
Bachelor's Degree - Major in Health Sciences, Minor in Management
Assumption College
MBA - Healthcare Management
Southern New Hampshire University
Similar Profiles
Glenda CastilloGlenda Castillo
Medical Assistant Supervisor at Reliant Medical GroupMedical Assistant Supervisor at Reliant Medical Group
Nathaly CurtisNathaly Curtis
Prior Authorization Specialist at Reliant Medical GroupPrior Authorization Specialist at Reliant Medical Group
Candace GoddardCandace Goddard
Certified Medical Assistant at Reliant Medical GroupCertified Medical Assistant at Reliant Medical Group
Alia LeAlia Le
Front Desk Receptionist at Colours Nail SalonFront Desk Receptionist at Colours Nail Salon
ADAMA TOURE SAMAKEADAMA TOURE SAMAKE
Human Rights Officer at US Institute of Diplomacy and Human RightsHuman Rights Officer at US Institute of Diplomacy and Human Rights