Nicholl Denoncourt
Easthampton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Richards Fuel & Heating Inc
11.2021 - 09.2025
- Supported daily administrative tasks, ensuring smooth office operations.
- Maintained organized filing systems for efficient document retrieval.
- Managed incoming communications, directing inquiries to appropriate staff.
- Assisted in basic bookkeeping tasks, contributing to financial record accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Assistant
Cooley Dickinson Orthopedics and Sports Medicine
10.2019 - 11.2021
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Administered medications and injections per physician instructions, ensuring compliance with protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assistant Manger
Subway Restaurant
03.2012 - 09.2019
- Led team initiatives to enhance operational efficiency and streamline workflow processes.
- Developed training with new staff.
- Managed inventory control.
- Delivered exceptional customer service.
Education
No Degree - Foundations of Health Certification
Holyoke Community College
Holyoke, MA12-2019
High School Diploma -
Easthampton High School
Easthampton, MA06-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Excel spreadsheets
Timeline
Administrative Assistant
Richards Fuel & Heating Inc
11.2021 - 09.2025
Medical Assistant
Cooley Dickinson Orthopedics and Sports Medicine
10.2019 - 11.2021
Assistant Manger
Subway Restaurant
03.2012 - 09.2019
No Degree - Foundations of Health Certification
Holyoke Community College
High School Diploma -
Easthampton High School
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