Nick Corcoran
Plymouth
Summary
Dynamic service manager with a strong background in training technicians and establishing performance metrics. Known for improving technician skills and accountability through specialized programs, leading to enhanced service delivery and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Technician
CC-Teknologies
Avon
2024 - Current
- Performed onsite repairs to reduce equipment downtime for customers.
- Diagnosed technical issues to enhance equipment performance.
- Identified and resolved diverse customer issues effectively.
- Maintained accurate records of service calls, repairs, and parts utilized.
Service Manager
South Shore Pool Supply
Cohasset
2023 - 2024
- Trained technicians on pool maintenance equipment and troubleshooting methods to enhance technical skills.
- Established KPIs and objectives for technicians, promoting accountability and professional growth.
- Conducted annual performance reviews to evaluate and improve technician effectiveness.
- Developed a specialized skill-level program for career progression and skills-based compensation.
- Delivered comprehensive remote and onsite support for improved service technician performance.
- Instructed technicians on essential company applications, including RB Mobile and Bamboo HR.
Service Technician
South Shore Pool Supply
Cohasset
2019 - 2023
- Maintained and repaired pumps, filters, skimmers, and heaters to ensure optimal performance.
- Installed new filtration systems and accessories per manufacturer specifications.
- Inspected pool systems to identify leaks, enhancing operational efficiency.
- Educated clients on effective pool care techniques and safety protocols.
Warehouse Builder/Loader
L. Knife & Sons
Kingston
2018 - 2019
- Accurately picked and assembled orders for timely distribution.
- Loaded trucks with completed orders to ensure efficient transport.
Sales Representative
Financial Media Exchange
Plymouth
2017 - 2018
- Sold products while delivering outstanding customer service, resulting in increased customer satisfaction.
- Managed over 200 users, providing account access and support to enhance user experience.
Inventory Analyst
DST Output
Quincy
2013 - 2016
- Ensured accurate inventory tracking to enhance operational efficiency.
- Delivered exceptional customer service to ensure client satisfaction.
Warehouse Manager
Setting the Space
Plymouth
2010 - 2013
Education
High School Diploma -
Silver Lake Regional High School
Kingston, MA06-2010
Skills
- Pool maintenance and systems inspection
- Customer relationship management
- Attention to detail
- Employee training
- Troubleshooting and analysis
- Low-voltage electrical expertise
- Technical troubleshooting
- Service quality assessment
- Operational metrics
Timeline
Service Technician
CC-Teknologies
2024 - Current
Service Manager
South Shore Pool Supply
2023 - 2024
Service Technician
South Shore Pool Supply
2019 - 2023
Warehouse Builder/Loader
L. Knife & Sons
2018 - 2019
Sales Representative
Financial Media Exchange
2017 - 2018
Inventory Analyst
DST Output
2013 - 2016
Warehouse Manager
Setting the Space
2010 - 2013
High School Diploma -
Silver Lake Regional High School