Nicolas Fernandes
Lowell
Summary
Reliable cashier with a solid background in customer service and cash management. Recognized for strong integrity and empathy, fostering team collaboration to improve operational processes and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Dunkin' Donuts
Lowell, MA
06.2022 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline operations during peak hours.
- Trained new cashiers on register procedures and customer interaction best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Lowell High School
Lowell, MASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
- Order taking
- Payment processing
- Refunds and exchanges
- Transaction handling
Timeline
Cashier
Dunkin' Donuts
06.2022 - 05.2026
High School Diploma -
Lowell High School