Nicole Ayala
Boston
Summary
Goal-oriented professional with strong attention to detail, customer service skills, and commitment to accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Team Lead
BHW
Boston
08.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted customers with inquiries and resolved issues promptly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Team member
Popeyes Louisiana Kitchen
Boston
07.2020 - 01.2021
- Keep work areas clean, organized and safe to promote efficiency and team safety.
- Worked at different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payments.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Business
Roxbury Community College
Boston, MA 08.2026 - 06.2026
Skills
- Bilingual English and Spanish
- Customer Service
- Cash Handling
- Cash Reconciliation
- Relationship Building
- Problem Solving
- Attention to Detail
- Communication Skills
- Sales & Cross-Selling
- Data Entry
- Microsoft Excel
- Microsoft Word
- Time Management
- Team Collaboration
- Multitasking
- Regulatory Compliance
- Confidentiality
- Financial Transactions Processing
- Account Management
- Administrative Support
- Conflict Resolution
Timeline
Business
Roxbury Community College
08.2026 - 06.2026
Team Lead
BHW
08.2023 - Current
Team member
Popeyes Louisiana Kitchen
07.2020 - 01.2021