Nicole Busa
Rockland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Registered Nurse
Weymouth Public Schools
02.2014 - Current
- Pingree Primary School RN grades K-5 (2017-present), Special Education Extended Year Program RN (2015-2023), District Float RN (2015-2017), Per diem RN Pre-K - Gr12 (2014-2015)
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Educated family members and caregivers on patient care instructions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Registered Nurse
South Shore Pediatrics-Healthcare South
09.2013 - Current
- Pediatric Triage
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
- Educated patients on disease prevention and management strategies, empowering them to make informed decisions about their health.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Accounts Receivable Assistant
Hat Creek Outfit
07.2002 - Current
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
- Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
- Verified postings, figures and documents for mathematical accuracy, proper coding and correct entry.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Pharmacy Technician
Olden's Pharmacy
09.1997 - 02.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Master's - Health Education
American College of Education
Indianapolis, IN05.2024
Bachelor of Science - Nursing
Curry College
Milton, MA05.2016
Associate Degree in Nursing - Nursing
Quincy College
Quincy, MASkills
- Patient Care
- Chronic Disease Management
- Health screening
- Medical Recordkeeping
- Feeding pumps understanding
- Call triaging
- Care Planning
- Patient Management
- Care Plan Development
- Diabetes management
- EMR / EHR
- High level of autonomy
Timeline
Registered Nurse
Weymouth Public Schools
02.2014 - Current
Registered Nurse
South Shore Pediatrics-Healthcare South
09.2013 - Current
Accounts Receivable Assistant
Hat Creek Outfit
07.2002 - Current
Pharmacy Technician
Olden's Pharmacy
09.1997 - 02.2014
Master's - Health Education
American College of Education
Bachelor of Science - Nursing
Curry College
Associate Degree in Nursing - Nursing
Quincy College
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