Nicole Carrier
Cohasset,MA
Summary
Performance-driven management executive with 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to mentor and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
16
16
years of professional experience
Work History
Restaurant Consultant
Self Employed Services
11.2023 - Current
- Reviewed business finances and back-end administrative procedures.
- Updated business appearance, decor, social media accounts and promotional strategies.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Vice President of Operations
Good N U Hospitality
01.2016 - 11.2023
- Efficiently oversees operations of six restaurant locations focusing on increasing sales and profitability, cost management, and high levels of hospitality
- Involved in all aspects of opening new restaurants including Budgeting, Construction Oversight, Full POS Implementation, Hiring, Training, Development, Product Organization, Permitting, Marketing, etc
- Developed new, improved training manuals for all FOH and management staff
- Recruitment of management staff and ensued their lasting career within the company through training, guidance and mentoring
- Other areas of strength: HR, Payroll Administration, Benefit Management, Accounting, Marketing, Design, Social Media Management, Website Development, Event Management, and Food Safety
Certified Instructor and Registered Proctor
ServSafe FOOD SAFETY
01.2013 - Current
- Teach ServSafe Food Safety Manager Training Course needed for mandatory certification in any food service operation
- Responsible for secure administration of print and online ServSafe Food Safety Manager exam
- Worked independently as entrepreneurial contractor representing ServSafe
General Manager
LEGENDARY RESTAURANT GROUP
01.2008 - 01.2013
- Opened up new concept in same location with consistent 100%+ rise in sales from previous concept
- Hired and trained new employees for all restaurant positions in accordance with company’s high standard of quality customer service
- Developed weekly budgets; Reduced labor, food and beverage costs through effective supervision and inventory control; Resulted in increase profit margin
- Established friendly, professional atmosphere that promoted respect amongst co-workers
Education
Introductory Certification - Sommelier
Court of Master Sommeliers
Portsmouth, NHBusiness Management
Northern Essex Community College
Haverhill, MAArchitecture
Northeastern University
Boston, MASkills
- Purchasing and Planning
- Operations Oversight
- Leadership Training
- Cost Analysis and Savings
- Process Improvements
- Profitability and Revenue Generation
- Strategic Planning and Execution
- Budget Control
- Business Administration
- Employee Development
- Performance Improvement
- Quality Assurance
Timeline
Restaurant Consultant
Self Employed Services
11.2023 - Current
Vice President of Operations
Good N U Hospitality
01.2016 - 11.2023
Certified Instructor and Registered Proctor
ServSafe FOOD SAFETY
01.2013 - Current
General Manager
LEGENDARY RESTAURANT GROUP
01.2008 - 01.2013
Introductory Certification - Sommelier
Court of Master Sommeliers
Business Management
Northern Essex Community College
Architecture
Northeastern University
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