Nicole Caruso
Worcester
Summary
A motivational and empathetic individual who is devoted to helping improve individuals' lives through activity. Skilled in customer service relations and sales. Passionate about weight training and its importance to overall health and wellness.
Overview
11
11
years of professional experience
Work History
Administrative Assistant 1
Mount Wachusett Community College
Gardner
11.2024 - Current
- First line of contact between the division, students, and community members.
- Manage multiple lines of communication between students and coworkers.
- Managing online storefront, account creation, and registration.
- Online marketing.
- Assisting in catalog creation, editing, and distribution.
- Participating in staff hiring processes.
- Youth program research, content creation, and participation.
- Data management
Assistant Manager, Customer Service
J.C.Pools inc.
Barre
06.2015 - 10.2024
- Managed cash and credit sales.
- Provided excellent customer service and assistance to resolve client issues and concerns.
- Conducted inquiries and support via phone.
- Trained new staff on company policies and customer service procedures.
- Established rapport with customers.
- Experienced in troubleshooting and solving issues.
Education
Certified Personal Trainer -
NASM
12-2025
CPR Certified
Bachelor of Science - Sociology
Worcester State University
Worcester, Massachusetts, MA05-2024
Associate of Science - Sociology
Cape Cod Community College
West Barnstable, MA05-2023
High School Diploma -
Quabbin Regional High School
Barre, MA05-2019
Skills
- Customer service
- Communication skills
- Marketing strategies
- Team collaboration
- Punctuality
- Multitasking and prioritization
- Sales
- Problem-solving
Timeline
Administrative Assistant 1
Mount Wachusett Community College
11.2024 - Current
Assistant Manager, Customer Service
J.C.Pools inc.
06.2015 - 10.2024
Certified Personal Trainer -
NASM
CPR Certified
Bachelor of Science - Sociology
Worcester State University
Associate of Science - Sociology
Cape Cod Community College
High School Diploma -
Quabbin Regional High School