Nicole Desnoyers-Brown
Springfield
Summary
Dynamic and compassionate Intensive Care Coordinator at Behavioral Health Network Inc., skilled in creating customized care plans and facilitating treatment reviews. Expert in Electronic Medical Records and quality improvement, I empower families through advocacy and support, ensuring informed choices in navigating complex health systems. Committed to enhancing patient outcomes through collaborative care.
Overview
5
5
years of professional experience
Work History
Intensive Care Coordinator
Behavioral Health Network Inc.
01.2023 - Current
- Discussed mental health history and attempted interventions in effort to provide most effective support.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coordinate with all treatment providers to identify progress and barriers.
- Facilitate monthly treatment review meetings with all applicable team members for continuity of care.
Family Partner
Behavioral Health Network Inc.
08.2020 - 01.2023
- Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
- Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
- Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Education
Associate of Science - Occupational Therapy Assistant
Springfield Technical Community College
Springfield, MA06-2014
High School Diploma -
High School of Commerce
Springfield, Ma05-2002
Skills
- Electronic Medical Records
- Quality improvement
- Family support
- Compassionate care
- Health Insurance Mandates
- Microsoft Office
Timeline
Intensive Care Coordinator
Behavioral Health Network Inc.
01.2023 - Current
Family Partner
Behavioral Health Network Inc.
08.2020 - 01.2023
Associate of Science - Occupational Therapy Assistant
Springfield Technical Community College
High School Diploma -
High School of Commerce
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