Nicole Dias
New Bedford Public Schools
New Bedford
1
Certification
20
years of professional experience
Detail-oriented Principal Clerk skilled in scheduling, data entry, and customer satisfaction. Proven ability to enhance office efficiency and streamline administrative processes, contributing to improved organizational productivity.
Work History
Principal Clerk
4 Years 6 Months- Coordinated communication between teachers, parents, and administration to ensure information accuracy.
- Processed and maintained student records using district management systems.
- Assisted in scheduling appointments and managing calendars for school personnel.
- Supported budget tracking and procurement processes for educational resources.
- Trained new staff on clerical procedures and software applications used in the department.
- Developed templates for reports that improved consistency and clarity across communications.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Coordinated complex scheduling and calendar management for leadership team, resulting in increased productivity and time management.
- Maintained accurate records by diligently entering data into relevant databases, minimizing errors or discrepancies within the system.
- Contributed to successful audits through meticulous record-keeping practices that ensured all required documentation was readily accessible when requested.
- Managed high-volume daily tasks, ensuring timely completion and maintaining a consistently organized work environment.
- Implemented effective filing systems that facilitated easy retrieval of critical documents while significantly reducing the risk of misplacement or loss.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
Sales Floor Supervisor, Visual Supervisor, Sales
10 Years 3 Months- Trained and mentored team members on product knowledge and effective selling techniques.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Supervised daily operations on sales floor to enhance customer experience and maintain store standards.
- Coordinated inventory management processes, ensuring stock levels met customer demand.
- Monitored sales performance metrics, identifying areas for improvement and developing action plans.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales volume.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Head Cleaner
7 Years 1 Month- Supervised daily cleaning operations to ensure quality standards and client satisfaction.
- Trained and mentored junior cleaners in effective cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to optimize team productivity and resource allocation.
- Maintained inventory of cleaning supplies, ensuring availability for seamless operations.
- Collaborated with management to identify areas for process improvement and cost reduction.
- Resolved client concerns promptly, fostering strong relationships and repeat business opportunities.
- Coordinated schedules efficiently, minimizing downtime between projects while maximizing staff utilization.
- Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Assistant Manager
7 Months- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Developed employee schedules to align with peak business hours and improve labor efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma
Skills
Document management
Record keeping expertise
Data entry proficiency
Database entry
Report generation
Filing systems
Quality control
Budget tracking
Cash handling
Financial tracking
Calendar management
Appointment scheduling
Administrative support
Calendar coordination
Telephone etiquette
Customer service
Customer satisfaction
Expense monitoring
Event scheduling
Office administration
Time management
Prioritization
Payment processing
Collaborative work
Teamwork
Relationship building
Peer relationships
Detail orientation
Creative thinking
Decision-making
Self motivation
Process improvement
Decision-making
Appointment scheduling
Self-motivation
Certification
- Certified paraprofessional
Timeline
Principal Clerk
New Bedford Public Schools
01.2022 - CurrentRead More
Sales Floor Supervisor, Visual Supervisor, Sales
Kohls Department Store
10.2011 - 01.2022Read More
Head Cleaner
Clear View Cleaners
06.2007 - 07.2014Read More
Assistant Manager
Dunkin' Donuts
11.2006 - 06.2007Read More
Wareham High School
High School Diploma
Read More