Nicole Espinosa
Lowell
Summary
Bilingual customer service specialist with experience in bankin. Detail-oriented with proven communication skills and a commitment to delivering exceptional service. Ready to contribute effectively to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Teller
Jeanne D'Arc
Dracut
07.2025 - Current
- Processed large volumes of currency quickly and accurately, minimizing errors.
- Ensured accurate record-keeping of all transactions for compliance.
- Delivered exceptional customer service while handling routine transactions.
- Maintained precise documentation of all transactions and customer interactions.
- Promptly reported operational issues or system problems encountered during shifts.
- Safeguarded confidentiality of customer records in accordance with company policies.
Student Teller
Jeanne D'Arc Credit Union
Lowell
08.2024 - 01.2025
- Responded to inquiries about account balances, transaction history, and service charges.
- Cultivated strong relationships with students and administration through exceptional customer service.
- Balanced cash drawer and teller station daily to ensure accuracy.
- Educated members on utilizing banking websites and mobile applications.
Restaurant Hostess
Scola's Italian Restaurant
Dracut
09.2023 - 04.2024
- Delivered attentive customer service while fostering relationships with repeat customers.
- Scheduled, confirmed, and canceled reservations through effective phone communication.
- Assisted waitstaff during peak hours by busing tables and delivering meals.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
High School Diploma -
Lowell High School
Lowell, MA06-2025
Skills
- Fluent in spanish
- positive mindswt
- communication
- Multitasking Abilities
- Teamwork and collaboration
- Active listening
Languages
Spanish
Native/ Bilingual
Affiliations
- International Language Club
Timeline
Teller
Jeanne D'Arc
07.2025 - Current
Student Teller
Jeanne D'Arc Credit Union
08.2024 - 01.2025
Restaurant Hostess
Scola's Italian Restaurant
09.2023 - 04.2024
High School Diploma -
Lowell High School
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