Nicole Fowler
Billerica
Summary
Dynamic professional with extensive experience at Emerson Health, excelling in team leadership and operations management. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Overview
16
16
years of professional experience
Work History
Interim Client Service Manager
Emerson Health
04.2025 - Current
- Direct supervision of inpatient and outpatient phlebotomy departments, specimen processing, customer service, and training coordinators, ensuring efficient operations, high-quality patient care, and staff development.
- Direct workflow coordination, managing cross-functional personnel and daily operations while ensuring morale, adherence to policies, and procedural compliance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Completion of annual employee performance reviews, aligning employee goals with departmental objectives and identifying opportunities for training and advancement.
Inpatient Phlebotomy Supervisor
Emerson Health
01.2024 - Current
- Notified manager of compliance and workplace safety issues from department and recommended simple solutions.
- Supervised inpatient phlebotomy operations, ensuring timely, accurate specimen collection and staff compliance with safety and patient care protocols; provided training, scheduling, and performance oversight to optimize workflow and service quality.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
CLA/Phlebotomist
Emerson Health
07.2009 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Education
No Degree - Phlebotomy, Medical Assisting
Health Training Center
Chelmsford07-2009
High School Diploma -
Billerica High School
Billerica06-2008
Skills
- Team leadership
- Time management
- Customer service
- Staff training and development
- Complex Problem-solving
- Operations management
Timeline
Interim Client Service Manager
Emerson Health
04.2025 - Current
Inpatient Phlebotomy Supervisor
Emerson Health
01.2024 - Current
CLA/Phlebotomist
Emerson Health
07.2009 - Current
No Degree - Phlebotomy, Medical Assisting
Health Training Center
High School Diploma -
Billerica High School
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