Nicole Girard
Rockport,MA
Overview
8
8
years of professional experience
Work History
Front Desk Intake Specialist
Action Inc.
01.2024 - Current
- Complete intakes with clients for services via phone call or in person with an ability to redirect and respect those in crisis, while accurately entering information in CMS and scheduling appointments in Outlook accordingly
- Interact with clients who are housing insecure, provide supplies, and communicate with the Homeless Service Navigator or Director of Housing Services regarding client information
- Greet visitors as they enter the Action Inc. office in a kind and professional manner, direct them to do an intake, or guide them to internal program information or external community resources
- Possess basic knowledge of community resources and organizations available to clients
- Provide administrative support including, data entry, faxing, mailing, photocopying, filing, as well as collecting, recording, and providing receipts for rental payments made by Action Inc. tenants
- Provide compassionate support to clients during the intake process, offering reassurance and understanding in times of distress
1:1 / Float Paraprofessional
The Northshore Lower Academy, Northshore Education Consortium
01.2021 - 12.2022
- Provided direct classroom and emotional, behavioral assistance to one specific student (January 2021-September 2021)
- Observed and recorded data on the student's behavior, time spent in class, academic support, and progress
- Communicated and collaborated with classroom teachers, school director, social workers, student support team, and specialists in regards to student's IEP
- Created spreadsheets to track behavioral data
- Assisted learners with academic work while helping them to manage their behaviors and emotions while encouraging collaborative problem solving and self-regulation skills
- Thought quickly under pressure to manage and redirect behaviors that could become dangerous
- Attended professional development opportunities on trauma informed care
Fulfillment Office Manager
BiomeTech
09.2020 - 11.2021
- Managed and oversaw the fulfillment and shipment of roughly 20 product orders a day and mixing and pouring of product inventory
- Carried out office administrative duties and recorded monthly office budget
- Counted and managed product inventory of around 60 different products and notified supervisor when an order needed to be placed for product creation
- Communicated to clients about orders when necessary
- Created spreadsheets to stay organized and complete tasks on time
Special Education Paraprofessional
The Kevin O'Grady School, Northshore Education Consortium
06.2019 - 06.2020
- Assisted students in achieving goals in their IEP
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved
- Collaborated with teacher to create customized classroom environment integral to students' needs
- Operated assisted devices and Hoyer lifts
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication
Part-time Caregiver
The Northeast Arc
01.2017 - 12.2019
- Assisted 4 to 6 individuals with cooking, dining, personal care, and bedtime routines, promoting independence and quality of life
- Provided transportation to appointments and outings
- Built strong relationships with clients to deliver emotional support and companionship
- Demonstrated a positive outlook under challenging and changing conditions
- Ensured the self-respect, personal dignity, rights, and physical safety of each individual
- Recorded progress notes on each individual's support plans
Paraprofessional
The Northshore Lower Academy, Northshore Education Consortium
09.2017 - 06.2019
- Assisted the teacher throughout the day as communicated and was prepared to substitute for the teacher when necessary
- Studied and become familiar with each learners IEP, past data and current IEP goals as well as assessing lagging skills
- Communicated and collaborated with teacher, school director, social workers, student support team, and specialists
- Assisted learners with academic work while helping them to manage their behaviors and emotions and encouraging collaborative problem solving and self-regulation
- Observed and recorded data on each learner's time spent in class, time spent on transitions, transition support, and academic support - Class of 8-10 students
- Encouraged parent and guardian inclusion and communication with daily notes home
- Created and lead a daily Mindfulness group involving yoga, breathing exercises, guided meditations, and activities
Community Support Specialist
Northeast Arc
12.2016 - 08.2017
- Provided employment, vocational support and skill training to clients
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values
- Observed and recorded data on assigned 7 clients and added progress notes to ISP on a daily basis
- Transported and oversaw clients to community service opportunities
- Enhanced client well-being by providing personalized support and resources tailored to individual needs
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses
Education
Bachelor of Arts - Communication Arts, Media Production
Framingham State University
Framingham, MA05.2012
Skills
- Safety Care Training
- Basic ASL knowledge
- Progress reporting
- Microsoft Office
- Behavioral intervention
- Nonviolent Communication
Timeline
Front Desk Intake Specialist
Action Inc.
01.2024 - Current
1:1 / Float Paraprofessional
The Northshore Lower Academy, Northshore Education Consortium
01.2021 - 12.2022
Fulfillment Office Manager
BiomeTech
09.2020 - 11.2021
Special Education Paraprofessional
The Kevin O'Grady School, Northshore Education Consortium
06.2019 - 06.2020
Paraprofessional
The Northshore Lower Academy, Northshore Education Consortium
09.2017 - 06.2019
Part-time Caregiver
The Northeast Arc
01.2017 - 12.2019
Community Support Specialist
Northeast Arc
12.2016 - 08.2017
Bachelor of Arts - Communication Arts, Media Production
Framingham State University
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