Nicole Hager
Gloucester,MA
Summary
Dynamic professional with extensive experience in merchandise management and operational efficiency. Known for strong analytical thinking and multitasking abilities, contributing to improved team productivity and customer satisfaction. Committed to driving strategic initiatives that enhance business performance.
Overview
30
30
years of professional experience
Work History
Merchandise Manager
Dollar Tree Stores
11.2020 - 05.2024
- Assessed areas of service concern and developed improvement plans.
- Boosted team morale and productivity by implementing innovative merchandise display strategies.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Bookkeeping Administrative Assistant
ARF Pro's LLC
02.2009 - 05.2015
- Maintained financial records using QuickBooks, enhancing data integrity and accessibility.
- Prepared monthly financial reports, contributing to informed decision-making processes.
- Managed accounts payable and receivable, ensuring timely and accurate processing.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Inspected account books and recorded transactions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Reconciled bank statements with company records, improving accuracy of financial data.
Business Operations Manager
Windflight Surf & Tee's
03.1994 - 02.2005
- Streamlined inventory management processes to enhance efficiency and reduce costs.
- Implemented new operational workflows, improving team productivity and service delivery.
- Led cross-functional teams in the execution of strategic initiatives aligned with business objectives.
- Established vendor relationships to optimize supply chain operations and procurement strategies.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Oversaw implementation of new CRM system, improving data accuracy and accessibility for sales team.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Uncle Oscar's Bar & Billards
05.1999 - 02.2001
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Associate of Science - Cyber Security/Computer Science
St Petersburg College (SPC) - St Petersburg/Gibbs Campus
St Petersburg, FL12-2036
Associate of Science - Computer And Information Sciences
North Shore Community College
Danvers, MA01-2017
Skills
- Inventory management
- Shipment processing
- Stockroom organization
- Vendor negotiation
- Supply chain coordination
- Retailer event coordination
- Analytical thinking
- Purchase orders
- Document preparation
- MS office
- Account management
- Supplier relationship management
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Merchandise Manager
Dollar Tree Stores
11.2020 - 05.2024
Bookkeeping Administrative Assistant
ARF Pro's LLC
02.2009 - 05.2015
Manager
Uncle Oscar's Bar & Billards
05.1999 - 02.2001
Business Operations Manager
Windflight Surf & Tee's
03.1994 - 02.2005
Associate of Science - Cyber Security/Computer Science
St Petersburg College (SPC) - St Petersburg/Gibbs Campus
Associate of Science - Computer And Information Sciences
North Shore Community College