Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Johnston

Scituate

Summary

Accomplished Senior Account Service Consultant with strong leadership and communication skills. Expertise in managing large national accounts and facilitating collaboration among stakeholders, committed to delivering exceptional service and measurable results.

Overview

20
20
years of professional experience

Work History

Senior Account Service Consultant

Blue Cross Blue Shield of Massachusetts
Hingham
01.2008 - Current
  • Provided exceptional service to large, complex national accounts, ensuring client satisfaction and retention.
  • Cultivated and sustained strong relationships with key stakeholders, facilitating effective communication and collaboration.
  • Acted as primary liaison for internal and external customers.
  • Detected trends and addressed resolutions.
  • Resolved complex issues by coordinating with various departments effectively.
  • Facilitated support for accounts during open enrollment processes.
  • Provided expertise on products and benefits.
  • Facilitated presentations aimed at educating account brokers and members on products and services.
  • Created promotional materials that supported health initiatives and increased member engagement.
  • Ensured accuracy of benefit literature by reviewing and updating content regularly.

Claims Operations Associate

Blue Cross Blue Shield of Massachusetts
Quincy
01.2007 - 01.2008

Member Service Representative

Blue Cross Blue Shield of Massachusetts
Quincy
01.2006 - 01.2007

Education

Bachelor of Arts - Sociology

Bridgewater State University
Bridgewater, MA
12-2005

Skills

  • Account management
  • Leadership
  • Service expertise
  • Relationship building
  • Time management
  • Problem solving
  • Attention to detail
  • Communication

Timeline

Senior Account Service Consultant

Blue Cross Blue Shield of Massachusetts
01.2008 - Current

Claims Operations Associate

Blue Cross Blue Shield of Massachusetts
01.2007 - 01.2008

Member Service Representative

Blue Cross Blue Shield of Massachusetts
01.2006 - 01.2007

Bachelor of Arts - Sociology

Bridgewater State University

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Nicole Johnston