Nicole Livingston
Oxford
Summary
Diligent Professional with solid background in providing advanced application support and resolving critical issues. Proven track record in troubleshooting complex problems and implementing effective solutions. Demonstrated expertise in system analysis and customer relationship management.
Experienced with application support and issue resolution. Utilizes advanced problem-solving techniques to ensure seamless software operations. Strong understanding of system diagnostics and user support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Truth Organic Spa and Wellness
N. Grafton, MA
07.2025 - Current
- Performed therapeutic massage techniques to alleviate client tension and promote relaxation.
- Assessed client needs through consultations and tailored treatments accordingly.
- Maintained a clean and organized treatment environment in compliance with health regulations.
- Utilized various massage modalities, including Swedish, deep tissue, and hot stone therapies.
- Developed strong relationships with clients, fostering trust and repeat business through exceptional service.
Senior IT Analyst
Boston Children's Hospital
Boston, MA
01.2021 - 09.2025
- Analyzed and resolved complex IT issues for clinical systems, enhancing operational efficiency.
- Led cross-functional teams in implementing new technologies to streamline processes and improve patient care.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported the organization''s strategic goals.
- Optimized workflows by integrating advanced analytics tools, resulting in improved data accessibility and reporting accuracy.
- Conducted training sessions for staff on system upgrades and best practices, fostering knowledge sharing across departments.
- Spearheaded strategic initiatives for IT infrastructure upgrades, enhancing overall system performance and reliability.
Senior Application Support Analyst
UMass Medical Center
Worcester, MA
12.2015 - 12.2021
- Led troubleshooting efforts for application issues, ensuring minimal downtime and optimal performance.
- Collaborated with cross-functional teams to implement system upgrades, enhancing user experience and functionality.
- Developed training materials and conducted sessions for end-users, improving application utilization across departments.
- Analyzed system logs to identify recurring issues, driving proactive resolutions and reducing support requests.
- Managed incident response processes, ensuring timely resolution of critical applications impacting patient care services.
- Implemented automation tools to streamline support workflows, increasing operational efficiency by optimizing resource allocation.
Applications Support Specialist/Educator Trainer
Boston Children's Hospital
Boston, MA
04.2012 - 12.2015
- Resolved application issues, ensuring minimal disruption to hospital operations and patient care.
- Collaborated with clinical staff to gather requirements and enhance system functionalities.
- Provided training and support for end-users, improving overall application proficiency.
- Developed and maintained documentation for troubleshooting processes and user guides.
- Analyzed user feedback to identify opportunities for process improvements and application enhancements.
- Provided training to end users on new and updated systems and software.
Education
High School Diploma -
Oxford High School
Oxford, MALicensed Massage Therapist ( MA) -
Spa Tech Institute
Westborough, MA09-2026
Skills
- Certified Grand Central, Prelude, RTE, Cadence, Hospital Billing, Referrals
- Analytical problem-solving skills
- Microsoft Teams/Office/Zoom/Jira/ E-ticketing software
- Skilled in conveying information clearly
- Customer Service
- Effective team collaborator
Affiliations
ABMP Massage Association
Certification
- Grand Central Administration, Epic Systems - 2012-Current
- Prelude Administration, Epic Systems- 2012- Current
- Resolute Hospital Billing Administration, Epic Systems 2015- Current
- RTE ( Real Time Eligibility), Epic Systems, 2016- Current
- Proficient Referrals- 2019-Current
- Cadence Administration 2017- Current
Timeline
Licensed Massage Therapist
Truth Organic Spa and Wellness
07.2025 - Current
Senior IT Analyst
Boston Children's Hospital
01.2021 - 09.2025
Senior Application Support Analyst
UMass Medical Center
12.2015 - 12.2021
Applications Support Specialist/Educator Trainer
Boston Children's Hospital
04.2012 - 12.2015
High School Diploma -
Oxford High School
Licensed Massage Therapist ( MA) -
Spa Tech Institute